Ratings based on 64 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024 on Expedia
Its a property about 7 km away from town. Its a beautifully built property . As i understand it has 6 rooms, and a pool table in the loft. Great staff. There is no lift but its not an issue. There are small things they need to see to. Like salt and pepper shakers ( rather than sticking your fingers into the salt/pepper jar. ) there are no tissues in the room/bathroom. No hand washers - but lovely towels. The scenery from the small restaurant is amazing. This is place i may stay at again
by A traveller
Posted Apr. 7, 2023 on Expedia
The room was large, as was the shower area. The shower was pretty amazing and had good water pressure. There was good space for parking.
We think the place might be pretty new and suffering from a few teething problems. We arrived around 7.30pm and had to ask for towels, toilet roll and a hairdryer. The tv didn’t have any clear channels and wifi was patchy. The bathroom could also have been a little but cleaner.
However, the manager and his assistant were very friendly and polite. As we left very early (approx 5.30am) in the morning, we can’t comment on other amenities or the breakfast. The manager did try and offer tea and something to eat before we went but we didn’t want to impose as it was so early. We appreciated the offer though.
It's a large building with 6 rooms, and so quite quiet. We may well have caught them on an off day.
by A traveller
Posted Jan. 30, 2020 on Expedia
Quiet, well-run, super clean. The breakfast was disappointing, though, and they wanted to charge us USD5 for a cappuccino - no thanks! We were spoiled by the excellent food in Sri Lanka.
Comment from Hotel Management
Jan. 31, 2020 by Vnod, Hotel Management
Dear Guest,
We want to sincerely apologize for your negative experience in our Hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call or you can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best regards,
Villa Mount Royal Team.
by A traveller from Oslo
Posted Jan. 18, 2020 on Expedia
We had a great time here. It was quiet, well furnished and the food was lovely. They had a very personal service and we were followed up all the time. They also helped us to find a tuk tuk. In addition, we could decide when we wished to have breakfast or dinner and what we wished to eat from the menu.The location is lovely: you see the beautiful tea plantations.
The owner was very helpful and he followed us and helped at the train station.
Highly recommended. We are definitely coming back!
Comment from Hotel Management
Jan. 25, 2020 by Vnod, Hotel Management
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
by A traveller
Posted Jan. 2, 2020 on Expedia
Nice location in the hills with the best shower ever! Clean & spacious with nice staff
Comment from Hotel Management
Jan. 12, 2020 by Vnod, Hotel Management
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
by A traveller
Posted Dec. 31, 2019 on Hotels
Nice homely property with friendly staff. Well maintained rooms with all facilities, Arun went out of his way to make our stay comfortable and ensure we had everything we needed.
Comment from Hotel Management
Jan. 2, 2020 by Vnod, Hotel Management
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
by A traveller
Posted Oct. 11, 2019 on Expedia
The location is amazing. The villa is so nicely built. Everything on point
Comment from Hotel Management
Oct. 12, 2019 by vnod, Hotel Management
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
by A traveller
Lovely slice of paradise!
Posted Sep. 24, 2019 on HotelsWe stopped here on the way to Ella from Kandy and glad we did!! This is a small place but you wouldn’t know it! The rooms are very spacious and the hosts were amazing, one even tended to my partners ankle after she sprained it! The food is also amazing, chef on site with a wide menu of things to eat!
Comment from Hotel Management
Oct. 1, 2019 by Vnod, Hotel Management
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
by A traveller
Very basic hotel
Posted Sep. 23, 2019 on HotelsIt was ok. Very clean room but very small no chair to sit because no space to put the chair in the room.
Breakfast is very very basic. A la carte menu is very very expensive. Hotel situated outside from city center.
Nice view .
Comment from Hotel Management
Sep. 23, 2019 by Vnod, Hotel Management
Dear Guest,
Thank you for your Comments. We apologize for the problems that you encountered during your last stay and we assure you that we will be looking into each Point that you have made. If it is Convenient, we would like to discuss your Experience further, So that we might learn more about how to improve our Property and Service for you and our other Guests. Please feel free to Contact us at the Office Number. Thank you for Staying with us and we look forward to another Chance to serve you.
Best regards,
Villa Mount Royal Team.
by A traveller
Posted Apr. 20, 2019 on Expedia
Comment from Hotel Management
May 3, 2019 by Vnod, Hotel Management
Dear Guest,
Thank You for Your Comments. We apologize for the Problems that you encountered during Your Last Stay and we Assure You that we will be looking into Each Point, If it is Convenient, we would like to discuss Your Experience Further, So that we Might Learn More about How to Improve Our Property and Service for You and Our Other Guests. Please Feel Free to Contact Us at the Office Number. Thank You for Staying With Us, and We Look Forward to another Chance To Serve You.
Best regards,
Villa Mount Royal Team.
