Note fondée sur 316 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Reginald,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Front desk is always pleasant. This is my go to place in O'FALLON,IL
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Guest,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The TV needed another type of remote to work. Sober patrons wow loud after 10 pm. Found a used insulin needle in the dresser.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par M, Gestion de l’hôtel
Dear Heidi,Thank you for bringing these matters to our attention. We deeply apologize for the significant issues you experienced during your stay, particularly the condition of the TV, the noise disturbances after 10 pm, and, most importantly, the unacceptable discovery of a used insulin needle in the dresser. Please know that the health and safety of our guests is our top priority, and we are addressing this matter with our housekeeping team immediately to ensure that such incidents never occur again. We understand how unsettling this must have been and are truly sorry for the discomfort it caused. Additionally, we will be reviewing our noise policies to ensure a more peaceful environment for all guests, especially during late hours. Your feedback is invaluable, and we appreciate your patience. Should you consider staying with us again, we would welcome the opportunity to provide you with a far better experience.Sincerely,Management Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The staff was very friendly and helpful, room was nice and clean, bathroom was clean, linens fresh. Had a great experience here!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Devonna,Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our friendly and helpful staff and that you found your room and bathroom to be clean and comfortable. We take pride in maintaining high standards, and we're thrilled to know we met your expectations. We look forward to welcoming you back for another great stay!Best Regards,Management Team
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Don,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Just an ordinary hotel. Everyone was friendly. Very quiet to sleep. Just had a weird smell. Maybe what they cleaned with?? A-
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Danny,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Christine,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
For the price, acceptable. Bring your own toiletri
Publié le 22 août 2024 sur HotelsOverall decent.
Good:
Room was clean (Minus mold & missing strips around parts of floor)
No foul odors
Breakfast was good (no one attending)
Bed comfortable and no bugs/stains/hairs
Shower spacious and big sliding glass doors
Dislike:
NO SOAP, no toiletries in room (shampoo/conditioner/soap)
Phone doesn't call front desk and doesn't have instructions (took some frustration & # pounding to even call out)
Front desk doesn't answer phone calls
Walls paper thin (had to listen to the s** fest next door battling with their tv volume until 230a.m.
No security lock on door
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Melissa,Thank you for your feedback. We are pleased you found the room clean and comfortable, and enjoyed the breakfast. However, we apologize for the issues with missing toiletries, phone communication, thin walls, and the lack of a security lock. We are addressing these concerns to improve our service. We appreciate your input and hope to offer a better experience in the future.Sincerely,Management Team
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par M, Gestion de l’hôtel
Dear Doris,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
Publié le 15 août 2024 sur Expedia
Nice bed nice shower very quiet will come back
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Durrell,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
