Note fondée sur 757 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de MARYVILLE
Publié le 6 oct. 2024
We stayed here 4 years ago and it was a lovely facility with beautiful grounds in a convenient location. Our recent stay (9/24) was a huge disappointment. Property is worn and attitude of some employees was poor. One lovely lady greeted us at door and was kind and friendly. The one who checked us in was not. We got a “handi-capped room,” not by request and no heads-up. We found out when we saw the plate by the door. It was huge (to navigate a wheel chair) but furniture and fixtures were old and worn. I’d like to add a picture of the two chairs in front of the elevators on our floor but don’t think this site allows. The chairs were filthy with the bottoms falling out. Can’t imagine a less welcoming sight in a hotel. Sad to say we won’t be staying there again. It could be wonderful. It’s not.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Good Day Julie! We apologize that your stay was not up to your expectations. Our property does have some wear-and-tear but we take pride in our cleanliness and our guest service, so if you can please let us know who might have checked you in I would love to forward any concerns to the department. As far as the room type, the room booked on your reservation was a King Accessible, I was able to see that under your booked room type through the third-party website. If you had any issue with the room type, you would have been welcome to come down to see if there was another room available. And yes, the doors are wider for those rooms! You're also welcome to email our property any pictures you have that show any areas of concern! Please reach out directly if you have any further need!
par un voyageur
Publié le 26 août 2024 sur Expedia
Our stay was nice.
Commentaires de Gestion de l’hôtel
27 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Good Day Mr. Scott! Thank you for your survey response, if you have any comments on what we're doing well or where we need to improve, please let me know!
par un voyageur
Publié le 18 août 2024 sur Hotels
All good
Commentaires de Gestion de l’hôtel
19 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Thank you for taking the time to leave us a survey response about your stay, we appreciate your business and look forward to seeing you again soon!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your stay with us and look forward to seeing you again!
par un voyageur de Pekin
Publié le 14 août 2024 sur Expedia
Room was very clean but starting to show some wear and tear in some areas. Nice place to stay for one night. Very nice lobby and staff.
Commentaires de Gestion de l’hôtel
14 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Tamara, thank you so much for your survey! We appreciate your business and look forward to seeing you again in the future!
par un voyageur
Publié le 11 août 2024 sur Hotels
The check-in was quick and all was good. The room was clean and tidy. The curtains pulled all the way closed. I slept like a baby! My husband accidentally left his CPAP cord behind. I called the hotel directly and asked about it. The front desk clerk found it and put it away for me to come get it. Excellent service at this hotel. I highly recommend!
Commentaires de Gestion de l’hôtel
12 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Paula, thank you for your survey response! We appreciate your feedback and look forward to having you and your husband back again soon!
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Richard, we appreciate your taking the time to submit a review, if you could please let us know what we can do to improve or where we're doing well we would greatly appreciate it!
par un voyageur
Publié le 6 août 2024 sur Expedia
Awesome place. We will definitely book it again!
Commentaires de Gestion de l’hôtel
6 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Thank you for taking the time to leave us a review Chuck! We appreciate your business and look forward to seeing you again!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
They did not have my reservation
Commentaires de Gestion de l’hôtel
1 août 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Good morning Greg! We're so sorry you did not have a pleasant stay. Please reach out to us so we can see what happened!
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Samantha, Director of Sales, Gestion de l’hôtel
Good day Dina! Thank you for taking the time to leave us a review, we appreciate your business and your feedback. If you could let us know what wasn't satisfactory with your stay and what we were able to do well for you, we would greatly appreciate it!
