Note fondée sur 60 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good time
Publié le 28 sept. 2024 sur HomeAwayWe enjoyed our stay. Some of the appliances in the kitchen need upgrading. Could not get the microwave to work. Stove top was hard to figure out and the heating elements were inconsistent.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Eleazar, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We appreciate our guests' feedback as a means to improve and will consider this feedback to make necessary upgrades. We hope to host you again soon!
par un voyageur
Family Reunion
Publié le 5 août 2024 sur HomeAwayPerfect! We had 9 family members staying together. Assortment of bedrooms worked wonderful.
Large dining area and TV / living room space terrific.
Gorgeous view.
Really appreciated the early check in.
Overall fabulous experience!
par un voyageur
As advertised
Publié le 29 juill. 2024 sur HomeAwayBeautiful view and as expected
par un voyageur
Stay
Publié le 1 juill. 2024 sur HomeAwayGreat. Will do it again!
par un voyageur
Decent place to stay
Publié le 22 janv. 2024 sur HomeAwayIt was nice to have a big enoigh house for a good price. The two ovens were great. Lots of funky corners and rooms in the house. It's definitely outdated, but we werent looking for anything fancy.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review your stay with us. We are glad to hear that you enjoyed your stay at our home. We appreciate our guests' preferences as a means to improve. We hope to host you again soon!
par un voyageur
Great location, needs attention
Publié le 12 oct. 2023 sur HomeAwayNice views but not in good condition. Bathroom toilet in master did not flush at all. Called and they tried to fix but to no avail. Shower curtains were atrocious and would be an easy fix. They are also a tripping hazard. Mattress pad in master was very stained. Fireplace was lovely. Kitchen had lots of pans, dishes, etc.
Would not stay again without some changes.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope that the compensation provided shows our willingness to make things right. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great location but the house is tired
Publié le 31 août 2023 sur HomeAwayBeautiful views from the house and close to a number of beaches.
That said, the house is very tired and overpriced for what it is. Some beds were comfortable, others were saggy and old. The kitchen was missing some essentials, but after raising them with the property manager, they were delivered (thank you!).
For the price, it was very disappointing to not have ample supply of paper towels, toilet paper, dishwashing pods and dishwasher soap. These should be included. There were also no dish clothes in the house.
Commentaires de Gestion de l’hôtel
3 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Brett, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you experienced during your time with us and if the home was not properly supplied, and we'll follow up with our housekeeping staff to see that these starter items are restocked for future stays. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur de Seattle, WA
Never again..Disgusting
Publié le 29 août 2023 sur HomeAwayWhen we arrived, there was a very foul smell in one of the bedrooms. We quickly realized that one of the twin beds was soaked in urine (the sheets, all the way through to the mattress was saturated). We immediately called Vacasa, but the call center could not get in touch with the local team for almost 24 hours.
The smell from the mattress was so bad that we had to put it in the garage which meant that we did not have use the ping pong table in the garage.
We then discovered that a comforter on another bed had feces on the underside. It was clear that the comforter had not been washed.
Other issues, multiple pots and pans had grease and dried food in the bottom and had to be washed. We had to wash most of the dishes.
There was no laundry soap, very minimal dishwasher soap and minimal amenities.
The view was beautiful, but the yard was poorly maintained with thorny bushes overgrown on the benches, and the grass was full of thorns/thistles.
I will never rent through Vacasa and would NEVER go back to this house.
Commentaires de Gestion de l’hôtel
9 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that need TLC. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur de Edwardsburg, MI. USA
Excellent location and view…BUT
Publié le 29 août 2023 sur HomeAwayThe view from the patio and living area were amazing. Great location near Oak Harbor, Deception Pass, Coupeville and Anacortes. The house fit our needs for a large group and was sufficiently supplied. However…most of the beds were very uncomfortable. Especially the king room on the main floor. Vacasa, PLEASE replace this mattress before you rent this house again. One half of the mattress was unusable. Our group occupied every room and had no choice but to use it. Also, what exactly was my cleaning fee used for? Cobwebs in the windows and doorways. Dust bunnies abound. The best feature of this house is the windows facing the Salish Sea. How about washing them between rentals, or ever? I initially gave 4/5 upon our arrival late in the evening. I’ll give a 3/5 at best because the kitchen and bathrooms were clean at least. Could be a wonderful rental with some updates and more thorough cleaning.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par VrboOwner, Gestion de l’hôtel
Shane, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Location, location, location
Publié le 18 août 2023 sur HomeAwayThe view from the many windows is amazing, and the house is conveniently located to all that you’re going to want to do in Whidbey. It’s large, and comfortably held 10 people from 3 families. It was clean. Vacasa did their job and we had no complaints on that score. Foosball was a big hit.
But it’s not a luxury experience, or one otherwise commensurate with the money charged in the summer. It felt like Grandma’s house, largely abandoned by the heirs, and it wasn’t that nice to begin with. Weird chandeliers, thin walls, dated furniture, mishmash kitchen, no art on the walls, bathrooms that have seen better days. Mostly didn’t matter, except for the thin cheap towels and the mattress downstairs that creaks so loudly we gave over that (large, King, en suite) bedroom to one kid who wouldn’t wake anyone else up. So overall…fine, but not s 5-star experience.
Commentaires de Gestion de l’hôtel
3 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Christopher, thank you for your feedback. Thank you for your feedback. We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. Local staff is always available to assist if there are amenities in the home that fall short. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to better serve you.
