Note fondée sur 857 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Magnifique endroit
Publié le 6 janv. 2020 sur HotelsSuper séjour ..Endroit magnifique spa au top a réitérer
Commentaires de Gestion de l’hôtel
11 janv. 2020 par Nick, Gestion de l’hôtel
Dear Anne Marie,
Merci beaucomp por le comment.
Kind Regards,
Nicholas
Reception Manager
par un voyageur
Publié le 25 juin 2018 sur Hotels
superbe environnement.belle piscine.
lit double pas très grand et literie qui craquait dans la chambre de nos amis
par John
Séjour relaxant.
Publié le 7 juill. 2017 sur HotelsBon rapport qualité prix. Literie bonne. Le plat d'haddock au noix de coco excellent.
par Philippe
Publié le 13 août 2016 sur Hotels
Site superbe offrant de nombreux services pour se détendre (Fitness, piscine, golf,...). Très bon petit déjeuner. Séjour très agréable dans une belle région.
par Christiaan de Tervuren
OK pour le prix dernière minute.
Publié le 24 juill. 2016 sur HotelsLa plupart des chambres n'est pas dans le château
par un voyageur de Salisbury
Publié le 24 sept. 2024 sur Expedia
Beautiful grounds and stunning buildings. Rude staff - especially the judgmental receptionist who spoke down to my husband as he was dressed in his scruffs having been fishing in the England final on Rutland so wasn't as well dressed as other guests checking in for a wedding party. No Wi-Fi in the Stable Mews despite being told the property has free Wi-Fi. Over an hour to check in if you arrive the same time as a wedding party. Paper thin walls/ceilings. Insulting £50 deposit demanded on check in despite no warning in paperwork. Mouldy, clinical bathroom with no toiletries - silverfish as room mates complimentary though! Horrendously hard bed - the sofa was more comfy to sleep on for three nights. No spa on site despite the name of the property. To top it off, the housekeeping staff let themselves in 30 minutes before check out time to start turning the room around. Honestly, avoid this place. What a joke. If I hadn't prepaid, I would have cancelled on checking in and found a Premier Inn or similar.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Subburaj, Gestion de l’hôtel
Dear Keira,Thank you for your detailed feedback. We are glad to hear you enjoyed the beautiful grounds and stunning buildings, but we’re truly sorry for the negative experiences you had during your stay. The behaviour of our staff, especially the receptionist, is unacceptable and not reflective of the service we aim to provide. We will address this issue internally to ensure all guests are treated with respect, regardless of their attire or circumstances.We also apologize for the inconvenience caused by the Wi-Fi issues in the Stable Mews, the extended check-in time, and the lack of clear communication about the deposit. These are areas we need to improve on, and we’ll be working on better informing our guests moving forward. Your feedback about the room condition, uncomfortable bed, and the actions of housekeeping have been noted, and we will take immediate action to address these concerns.We appreciate you taking the time to share your thoughts, and we deeply regret that your stay did not meet your expectations. We hope to improve based on your valuable feedback.Kind regardsSubburaj
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Subburaj, Gestion de l’hôtel
Dear Adrian,Thank you for taking the time to give a 5 star review with your recent stay with us.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Subburaj, Gestion de l’hôtel
Dear Leann,Thank you for taking the time to give a fantastic score of 10.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Subburaj, Gestion de l’hôtel
Dear Robert,Thanks for taking time in giving a 4 star review out of 5. Hope you had a fantastic stay with us and see you soon.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Subburaj, Gestion de l’hôtel
Dear Jerry,Thanks for taking time in scoring 6 out of 10. It will be useful to give us a constructive feedback to reflect you score will be a great help us to improve further.
