4/10 – Médiocre
Karen N.
20 oct. 2024
Points faibles : Propreté
Very poor management, needs upkeep
The place was in a quiet peaceful neighborhood and had a great layout, great views and comfy beds. The entire place is carpeted including bathrooms and kitchen. There were several stains in living area and carpet looks very old. The place was clean inside, but the patios and hot tub areas were full of cobwebs and debris. Overall, the place would have been an acceptable place to stay except for a few major issues. The TV wasn't working so I sent an VRBO message and emailed Guestequity but no response. I ended up having to call the following night and they were not able to fix the problem after an hour on the phone (not sure why they didn't just send someone to fix the issue). Another night, we found a mousetrap with a dead mouse in kitchen pantry. I sent an email and a text message to Guestequity with pictures but received no response for 2 days. Then when I messaged them again, they said they never got the messages or emails and that someone else was working those days. Clearly there is no communication among themselves either. They offered to send someone to clean but our concern was that there were mice there to begin and that they left the trap there before guests arrived. I received several 'check IN' emails 2 days after check-in and several 'check OUT' emails 2 days after we had already left, so whoever is responsible in sending out emails is clearly not trained. Our vacation ended up being stressful and not relaxing at all.
Karen N.
Séjour de 4 nuits en septembre 2024