Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel à ne surtout pas allé
Publié le 16 sept. 2016 sur HotelsUne chambre convenable mais mal isoler on entendais les ronflement du voisin de côté et les pas de celui du dessus. Sans compter les sifflement des trains toutes la nuit.Et le petit déjeuner n'est pas un petit déjeuner mais un goûter il y a comme choix juste café ou café et 2 malheureuse barre de chocolat qui ce battent dans le panier. Je me.recommandé à personne
par un voyageur
Publié le 29 sept. 2024 sur Expedia
La propiedad está regular y en la gran mayoría de las ocasiones el personal fue amable, solo en un par de ocasiones el personal de recepción fue grosero, está muy bien ubicado y no realizan limpieza de la habitación por lo tanto no está muy limpia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sincerely, Hotel Management, Gestion de l’hôtel
Dear Adrian,We appreciate your kind words about our friendly staff and prime location. However, we apologize for the unpleasant behavior of our reception staff and the subpar room cleanliness. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Hotel Management
par un voyageur de Alameda
Publié le 25 sept. 2024 sur Expedia
par un voyageur
A pleasant place
Publié le 24 sept. 2024 sur HotelsClean, friendly, great view. The breakfast is minimal, so you’ll want to stock you in-room kitchen at the nearby Safeway or Target.
par un voyageur de Oakley
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 11 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Always clean and great customer service
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kyle,Thank you for your glowing 5-star review. We're thrilled that you enjoyed staying at our hotel and that your expectations for cleanliness and exceptional customer service are consistently met. Our team works hard to ensure a spotless environment and provide warm hospitality, so it's beautiful to know we're hitting the mark. Your kind words mean a lot to us, and we're grateful for your loyalty. Thank you again for including Extended Stay America in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
par un voyageur
Publié le 7 sept. 2024 sur Expedia
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Very nice place to stay
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kyle,Thank you for choosing Extended Stay America. We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a very nice place to stay. We're grateful for your appreciation and glad that our team's hard work has paid off. We strive to create a welcoming and comfortable environment for all our guests, and it's lovely to know that we've met our goal. Thank you for your kind words. We enjoyed having you as our guest and hope to welcome you back on a future visit.Sincerely,Hotel Management
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Room was poorly stocked Had to go to front desk forbasic kitchenand bathroom supplies. The compimentrey breakfast was limited to oatmeal and muffins.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with your room not being fully stocked with basic kitchen and bathroom supplies. Additionally, we regret that our breakfast did not meet your expectations. We'll consider your feedback to expand our breakfast offerings. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management
