Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de tracy
Publié le 2 oct. 2024 sur Expedia
terrible
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Aron, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would welcome the opportunity to get further details if you reach out to us at the hotel at your earliest convenience. Thank you for sharing this valuable feedback with us; we look forward to hearing from you. Sincerely,Hotel Management
par un voyageur de Lathrop
Publié le 2 oct. 2024 sur Expedia
No coffee maker is available at any cost
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Yali, Thank you for your feedback regarding the absence of a coffee maker in your room. We understand how important that morning cup of coffee can be for our guests, and we apologize for any inconvenience this may have caused during your stay. While we do not provide coffee makers in the rooms, we strive to offer complimentary coffee in our lobby from 6 AM to 9:30 AM. We appreciate your understanding and are continually looking for ways to enhance our guest experience. Apart from this, we hope you had a pleasant stay. Please give us another opportunity to serve you again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The property need to up grade there maintenance in the room the microwave went out one of the stove lids were out to cook other than that I was satisfied with the room
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sincerely, Hotel Management, Gestion de l’hôtel
Dear Khalilah,Thank you for the generous review of Extended Stay America. We are pleased that, except for a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future city visits.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Every thing
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Bathroom door didn’t lock and kept swinging open on its own. Seen roaches in hallway and in my bathroom
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jacob,Thank you for sharing your feedback with us. We are deeply sorry for the issues you encountered and regret not meeting your expectations. We will address this with our team to ensure our hotel meets the highest standards our guests deserve. Please know that your well-being and satisfaction are paramount. We appreciate you bringing this to our attention. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Hotel is pretty run down, and smelled like cigarette smoke. Room had no shampoo or soap and I needed to go down to the front desk to ask for it. There is no filtered water at the hotel, and the vending machines do not have water either.
par un voyageur
Horrible
Publié le 18 sept. 2024 sur HotelsThis was the worst place i’ve stayed. the tv in room was broken they would replace it give me a different room. i called them out cause i went on hotels com and it showed 6 rooms available after that they magically called saying they found a room 111 that room had ants everywhere the ac was moly and broken the drive too was full of rust and the tv didn’t even have a remote to see if it worked what a joke. I ended up having to go to my office to get a tv anyways horrible experience in just saying this so hopefully it saves someone having a horrible night
par un voyageur
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 3 sept. 2024 sur Hotels
