Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 janv. 2019 sur Hotels
Hôtel de bon confort .
Nous avons réservé cet établissement car notre vol arrivait à 1h du matin à l'aéroport de Oakland.
Nous avons pû faire l'enregistrement vers 1h30 du matin sans problème .
Commentaires de Gestion de l’hôtel
22 janv. 2019 par Tyrell J, Gestion de l’hôtel
We are glad the hotel was comfortable for you. We thank you for your feedback.
par un voyageur
Bon hôtel, véhicule conseillé
Publié le 24 juill. 2018 sur HotelsLes plus: bon petit déjeuner (inclus), bonne literie et insonorisation. Proche de l'aéroport et du ferry harbour bay pour san francisco. Staff serviable. Possibilité de prêt de vélos (non testé)
Les moins: travaux de la chaussée quand nous y étions, loin du centre = voiture nécessaire. Nous avons utilisé le service de shuttle, mais le week-end, le lobby est vite débordé et une fois impossible de joindre le lobby, du coup obligé de payer un taxi pour retour à l'hôtel. Piscine assez petite et nombreux avions qui passent.
par un voyageur
Publié le 6 nov. 2024
Very nice friendly staff. The free breakfast was great!
Commentaires de Gestion de l’hôtel
7 nov. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you for sharing your positive experience! We're so glad to hear you enjoyed our friendly team and that the complimentary breakfast hit the mark. We hope to have the pleasure of welcoming you back soon!
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you so much for the perfect 10! We’re thrilled that you had such a fantastic stay with us. Your feedback means the world to our team, and we’re so glad we were able to meet your expectations. We look forward to welcoming you back for another wonderful experience!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Room was super clean and bed was very comfortable! Most of the hotel staff were very nice and helpful, however one of the hotel lobby workers was unfriendly. I gave this hotel 4/5 stars because the ac was leaking so we were unable to have it on, and because the service was good, but not great. The room was very clean as well as the bathroom. The cable tv had very good channels so that was a plus. Overall would definitely stay again.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you for sharing your feedback with us. We’re delighted to hear that you found the room super clean and the bed comfortable! Cleanliness is a top priority for us, so it’s great to know we met your expectations in that regard.We apologize for the issues with the AC and any unfriendly service you encountered. Your comfort and experience are important to us, and we will address these concerns with our team to ensure we provide a better experience next time. We’re glad to hear that despite these setbacks, you would stay with us again, and we appreciate your kind words about the room and TV selection.We look forward to welcoming you back for an even better stay!
par un voyageur
Weekend fun.
Publié le 30 sept. 2024 sur HotelsI had a great stay, room was very clean, had plenty of towels, usually I need to ask for more at other hotels. Bed was comfortable. I had a nice view or the water from my window. Breakfast was good too. The gentleman who checked me in was very nice, professional and answered all my questions. This was the second time I have stayed here. Will definitely be back.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that your room was clean, well-stocked with towels, and that you enjoyed a comfortable bed and a lovely view of the water. It's great to know you had a pleasant check-in experience with our team member as well.We're honored that you’ve chosen to stay with us again, and we look forward to welcoming you back for your next visit!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you for the perfect 5 out of 5! We're so happy to hear that your stay was excellent. It’s always our goal to provide a top-notch experience, and we're glad we could do that for you. We look forward to welcoming you back for another great visit!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Staff was friendly and helpful but desk employees were BOTH very new. They were able to answer my questions but it took them a bit to figure it out. Shouldnt have two new people working together on a really busy Saturday night! The breakfast was good and the serving staff helpful. Big complaint, there was NOTHING in the booking that said that parking in an open lot with no security was going to cost an extra $16.00/car. My parents and I were sharing a room but were in separate cars. I could have picked up my rental the next day had I known. If you are going to charge for an ungated open lot, at least employ security to protect my car. For the additional $32.00 can't say the breakfast made up for it, could have stayed down the street for less.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We’re glad to hear that our staff was friendly and helpful, though we apologize for the delays caused by having newer team members during such a busy time. We appreciate your understanding as they continue to learn the ropes, and we’ll certainly work on improving this aspect for the future.We also sincerely apologize for the frustration regarding the parking fees. We understand how unexpected charges can be disappointing, especially when they’re not clearly communicated upfront. Your feedback regarding the lack of security in the open lot is important to us, and we will review our parking policies to ensure a safer and more transparent experience for our guests.Thank you for your kind words about breakfast and the helpfulness of our serving staff. We do hope you’ll consider staying with us again, and we appreciate the opportunity to improve based on your feedback.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience overall. If there’s anything we can improve to make your next stay a perfect 5, we’d love to hear your thoughts. We hope to have the pleasure of welcoming you back soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM-Nicoll, Gestion de l’hôtel
Thank you so much for the perfect 10! We’re thrilled to hear that your stay was excellent and that we met your expectations. We look forward to welcoming you back for another outstanding experience!
