Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Il n'avait pas de frigo
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ria A. - GM, Gestion de l’hôtel
Hello, Gabriel!Thank you for your feedback. We apologize for the inconvenience of not having a fridge in your room. We appreciate your understanding and hope to better accommodate you on your next stay. If you have any further concerns, please let us know.
par un voyageur
Hôtel d’aéroport
Publié le 8 oct. 2019 sur HotelsHotel offrant tout ce qu’il faut: propreté, confort, gentillesse du personnel et aussi quand on en a besoin la proximité avec l’aéroport lorsque l’on en a besoin.
Commentaires de Gestion de l’hôtel
16 oct. 2019 par Ria, AGM, Gestion de l’hôtel
Dear Jean,
Thanks for staying with us. We appreciate your feedback!
I hope to see you again when you come to visit the Bay area in the future!
par un voyageur de Papeete
Publié le 7 sept. 2019 sur Expedia
Dommage que le parking soit payant.
Personnel sympathique
Commentaires de Gestion de l’hôtel
7 sept. 2019 par Ria, AGM, Gestion de l’hôtel
Dear Lefevre,
Thanks for staying with us. We appreciate your feedback!
I understand that you prefer not to pay for parking. However, since we are in the Bay Area and close to the airport, parking is absolutely in demand and thus would cost a little amount for you to enjoy the amenity.
We hope we have clarified this matter and we appreciate your feedback! We hope to see you again when you come to visit the Bay area in the future!
par un voyageur
Wonderful stay
Publié le 2 août 2024 sur HotelsFriendly staff. Clean units
Commentaires de Gestion de l’hôtel
7 août 2024 par Ria A. - GM, Gestion de l’hôtel
Hi Cassandra,Thank you for your kind words! We're thrilled to hear you enjoyed your stay and found our staff friendly and the units clean. We look forward to welcoming you back soon.
par un voyageur
Ok
Publié le 1 août 2024 sur HotelsSome of the public areas looked kind of grimy. Staff was very friendly and helpful. Rooms were good, but unfortunately, there was a lot of noise, I Was woken up at least five or six times people in the hallway
Commentaires de Gestion de l’hôtel
2 août 2024 par Ria A. - GM, Gestion de l’hôtel
Dear Kara,Thank you for sharing your feedback about your recent stay with us at the Holiday Inn Express & Suites Oakland Airport. We appreciate your positive comments about our friendly and helpful staff.I’m sorry to hear about the issues you encountered with noise and the cleanliness of some public areas. Please know that your comments are being taken seriously, and we will address these concerns to improve our overall guest experience.We hope to have the opportunity to provide you with a better stay in the future.
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Ria A. - GM, Gestion de l’hôtel
Dear Heather,Thank you so much for your wonderful review and for giving us a perfect score! We’re thrilled to hear you had a great stay with us at the Holiday Inn Express & Suites Oakland Airport.Your positive feedback is incredibly encouraging and motivates our team to continue delivering excellent service. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 1 août 2024 sur Expedia
My family of four stayed there for four nights, breakfast was great, I asked for housekeeping on Sunday very early they said no because I have to give them a 24 hour notice, so I asked for Monday to get it clean we left, came back and no housekeeping, they apologized and offered me another room very nice of them, but I didn’t take it, it was late night we were tired and we were not feeling like moving everything so I just asked for clean towels.
Commentaires de Gestion de l’hôtel
2 août 2024 par Ria A. - GM, Gestion de l’hôtel
Dear Olga,Thank you for taking the time to share your feedback about your recent stay with us at the Holiday Inn Express & Suites Oakland Airport. We're delighted to hear that you enjoyed our breakfast offerings.I apologize for the inconvenience you experienced with housekeeping. We strive to meet all our guests' needs and regret that we fell short in this instance. Your comments have been shared with our housekeeping team to ensure we improve our service.Thank you for your understanding and for giving us the opportunity to make things right, even if it wasn't as convenient as it should have been. We hope to welcome you and your family back soon for an even better stay.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Ria A. - GM, Gestion de l’hôtel
Hi Nauman,Thank you for your 10 out of 10 rating! We're delighted to hear you had a great stay. Your feedback will be shared with our staff to let them know their hard work is appreciated.We hope to welcome you back soon!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Ria A. - GM, Gestion de l’hôtel
Hello, Daniela!Thank you so much for the 5/5 rating! We're thrilled to hear you had a great experience with us. Your feedback means a lot and inspires our team to continue providing excellent service.We look forward to welcoming you back soon!
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Ria A. - GM, Gestion de l’hôtel
Hi, Annie!Thank you so much for the 5/5 rating! We're thrilled to hear you had a great experience with us. Your feedback means a lot and motivates our team to continue providing excellent service.We look forward to welcoming you back soon!
