Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel correct, responsable réception moins...
Publié le 4 mai 2023 sur HotelsL'hôtel est pas mal, en plein centre.
Par contre j'ai trouvé très désagréable été débité deux fois du parking, soit 20$ au lieu de 10$.
Je réclame surtout pour le principe, parce que ce n'est pas honnête.
J'ai envoyé un message à l'hôtel hier, mais sans réponse. C'est cette absence de réponse qui me fait écrire ce commentaire.
Commentaires de Gestion de l’hôtel
8 mai 2023 par Ayu, Gestion de l’hôtel
Thank you for letting us know. We will need your stay date and full name.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The hotel was good, but was in a rundown neighborhood
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Maria, Gestion de l’hôtel
"Thank you so much for rating us 5 out of 5! We truly appreciate your business and are thrilled to hear you had a great experience. Your feedback inspires us to keep up the good work, and we look forward to welcoming you back soon."
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Good overal
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Maria, Gestion de l’hôtel
"Thank you so much for rating us 5 out of 5! We truly appreciate your business and are thrilled to hear you had a great experience. Your feedback inspires us to keep up the good work, and we look forward to welcoming you back soon."
par un voyageur
Publié le 12 oct. 2024 sur Expedia
did not have access to my room during my 4 day stay at the hotel, there was a problem the the room keys and if you left your room you had to wait for an available staff member to escort you to your room to pen your door. the staff did not want to reduce reduce the rate on the room but after several complaints to the manager they reluctantly gave me a $28 reduction in rate which I felt was not enough for this inconvience
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Staff was very helpful.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Maria, Gestion de l’hôtel
"Thank you so much for rating us 5 out of 5! We truly appreciate your business and are thrilled to hear you had a great experience. Your feedback inspires us to keep up the good work, and we look forward to welcoming you back soon."
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Maria, Gestion de l’hôtel
"Thank you so much for rating us 5 out of 5! We truly appreciate your business and are thrilled to hear you had a great experience. Your feedback inspires us to keep up the good work, and we look forward to welcoming you back soon."
par un voyageur
Publié le 7 oct. 2024 sur Expedia
They had to let you in your room every time you left the hotel, could not fix the key issue. Major hotel, that's unacceptable.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Maria, Gestion de l’hôtel
Mark,First, I do apologize for the inconvenience of the key machine being down. All guests arriving had the option to cancel at no extra charge. We did the best we could with the situation on hand. Again, my apologies.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The entire hotel had issues with their keycard system (without it being fixed for over 4 days), and the staff had to escort us all the way to our room - which made us wait long periods of time when we wanted to get back into our room after leaving. The room had no air conditioning and was extremely hot. We couldn’t comfortably sleep, so we checked out the same night. The hotel staff did not try to help us in any capacity, stating that all other rooms had been booked and that we had no choice but to deal with the broken air conditioning. I would never recommend this hotel to anybody in the future.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Maria, Gestion de l’hôtel
We do apologize for the inconveniences you encountered with your stay with us. They key machine and its back up both went down, and we did the best we could with that situation. regarding the air conditioner, I agree that was unacceptable and would like to return any funds taken for that night. I will need you to contact me at 510-279-1700 to let me know your confirmation number to refund you. Again, my apologies for any troubles it may have caused.
par un voyageur de Aiea
Publié le 5 oct. 2024 sur Expedia
First things first, for the key card not working, no excuse. You all hotel industry should be prepared for alternate plans when computers break down. Are you going to refund my money since the key card is not working? Why is it that we the cudtonershave to suffer when we paid full price for it. What is in it for us?
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Maria, Gestion de l’hôtel
First, thank you for staying at our hotel. Second, all guests had the option to cancel reservation at no cost. We do apologize for the inconvenience and were doing the best we could with the situation at hand.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
There was not any keys given to guests. The front desk staff had to let you in your room each and every time you needed access to your room. The rooms felt damp and didn’t have a pleasant smell. We also didn’t have any warm water.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Maria, Gestion de l’hôtel
Thank you for staying with us and giving us feedback on your stay. We do apologize for any inconvenience this may have caused you. We did the best we could with the situation at hand.
