I booked this hotel due to its proximity to a concert venue. I paid $250 for this room, which is very overpriced for the quality of the room.
Upon checking in, half of the parking lot was roped off. Only 1 side of the parking lot was available for guest parking. When I entered the lobby to check-in, front desk told me they could not find my reservation. I attempted to find my reservation under my hotels.com account, but WiFi in the lobby wasn’t working. I confirmed the address of the hotel, I provided my full name and ID. Front desk said I might have the wrong hotel, at that point I was anxious and frustrated thinking that there was an error with my reservation. Finally the guy behind the desk said “I’m just joking with you”….not sure what gave him an indication that that ‘joke’ was funny or appropriate for the situation.
When I finally got to my room, it was TINY with a very strong smell of cleaning product. Before take a shower, I inspected the inside and found hair and wet tiles (hopefully water or cleaning solution) by the drain. I shouldn’t have to clean any part of a hotel room upon first entering it.
The shower was poorly designed; the shower head faced the shower curtain so when I turned the water on, all the water seeped onto the bathroom floor.
Bed was uncomfortable, the mini fridge made a weird clicking sound throughout the night.
There was also a party going on in the parking lot. Music, solo cups, 20 or so people acting like it was a bar.
