Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Barbara, Gestion de l’hôtel
Hi, Carolina! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
par un voyageur
Publié le 9 nov. 2023 sur Expedia
I booked a reservation months in advance based on the location and pictures; at the time of booking it said rooms in the area were selling out fast or some locations had no rooms left for the dates I needed. The day I go to check in the hotel staff informs me that they are not honoring pre-paid reservations. They also informed me that the hotel has not been taking reservations via third parties for the previous two weeks. They informed me that there was rooms available but I would have to pay them directly and then I would get a refund through Expedia. The room and hotel didn’t look like the pictures and were not the cleanest. The room was possibly used as a storage since there was two older mattresses near the restrooms. The day came to check out and submitted my request for the refund via Expedia chat and was later emailed informing me that they can’t get a hold of the hotel property manager. I submitted photographic proof of the sign saying they were not honoring reservations and also provided a direct contact phone number for the person in charge of the hotel. I was once again told that they couldn’t process a refund. I called the hotel supervisor and informed them Expedia was not honoring my refund; he then informed me that the hotel itself used OYO properties in the past to confirm reservations but they were having issues with fees and payments through OYO; he suggested to tell Expedia to contact them. I have yet to be contacted regarding my refund!
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Barbara, Gestion de l’hôtel
Hi, German! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
par un voyageur
Se terminó el gas y mo hubo agua caliente 4 dias
Publié le 24 oct. 2023 sur HotelsCommentaires de Gestion de l’hôtel
3 nov. 2023 par Barbara, Gestion de l’hôtel
Hi, Daniel! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Barbara
par un voyageur
Publié le 21 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Barbara, Gestion de l’hôtel
Pleased to hear your kind words of gratitude, Mattias! We are going to do our best to never fail to impress you every time. Regards, Barbara
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Ava, Gestion de l’hôtel
Hey, Adriana! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava
par un voyageur
Publié le 22 sept. 2023 sur Expedia
Pues pasamos una noche pésima porque había bichos en la cama, así como cucarachas en el cuarto…. La verdad no me volvería a quedar ahí !!
par un voyageur
Publié le 29 août 2023 sur Expedia
Es un lugar comodo, la comida es una delicia, quería seguir comiendo sin parar, las hamburguesas una joyaaaaaaa, las tlayudas también, los chapulines fueron mi perdición, si quieres comer rico sin salir del hotel aquí es tu opción, el personal es muy amable, esta cerca del centro
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Noé, Gestion de l’hôtel
¡Gracias por tu agradecimiento Alberto! Esperamos brindarle un servicio constante en todo momento. Saludos, Noé
par un voyageur
Publié le 3 août 2023 sur Expedia
The room was disgusting. It was really dirty, mold in the sink, grime, no hot water, fan was dusty and the tawels and bed stuff were old n stained, cockroaches size of a mouse. I dont recommend it at all
par un voyageur
Publié le 19 juill. 2023 sur Expedia
par un voyageur
Publié le 13 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2023 par Lisa, Gestion de l’hôtel
Hi, Pedro! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
