Ratings based on 276 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Fairfax
Posted Jul. 29, 2024 on Expedia
We booked a room at the castle for just one night. We found hair from previous guests in the shower. The tile caulk had some moldy stains as well. The water glass in the restroom had toothpaste residues.
We told the staff but their response was a simple “we are sorry”. The room service and maintenance wasn’t worth the price paid (over $400/night with taxes).
The village is beautiful and totally worth it. We will choose a different place next time though.
by A traveller
Posted Jul. 27, 2024 on Expedia
by A traveller
Posted Jun. 24, 2024 on Expedia
First, remember that it IS inside a castle. It is NOT the Four Seasons. That said, here are some and - points:
staff could not have been sweeter or more helpful!
you will DEFINITELY feel like you are in a castle; it’s COOL:
location is perfect for strolling the shops, bars and restaurants and you can hop on the “wall” from anywhere.
the associated restaurant is amazing; you just have to be able to navigate all the stairs leading up to it.
- First of all, the description of this hotel is very flawed. The “lounge” and “bar” consist of some tables, chairs, and umbrellas outside. The desk guy will bring you wine or beer but the only food or snacks available are ice cream bars in a frig outside.
- These rooms are DEFINITELY not “sound proof.” In my 1st night there, I could not go to sleep until the person above me did. Until then, I heard every step he took, every item he dropped or pushed across the floor. Of course, I also woke up when he/she did. I told them about it at the front desk and they moved me to a more quiet room. It was a much smaller room than I had paid for but I didn’t care, as long as I could sleep peacefully. And I did. Up until 11 pm when all heck broke loose with drilling and pounding right outside my door. I called the front desk but they were unaware of any repairs being done. I heard her come up and talk to the guy and by midnight, the noise had stopped.
- Yes, it is a castle, but be prepared for extremely poor lighting.
by A traveller
Wow
Posted Jun. 4, 2024 on HotelsWow! Never stayed in a castle before. Arrive was impeccable. Walked the wall and an awesome experience. If you can get a room! Take it asap!
Comment from Hotel Management
Jun. 18, 2024 by Pousada Castelo de Óbidos, Hotel Management
Dear Mrs. Melanie, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Óbidos.Best regards, The Team at Pousada Castelo Óbidos
by A traveller
Posted May 30, 2024 on Expedia
by A traveller
Posted May 28, 2024 on Hotels
by A traveller
Posted May 27, 2024 on Expedia
Great spot for 1 day. Bit quiet in the evening but very unique. You can walk the castle wall as well which is a cool experience
by A traveller
Óbidos Pousada
Posted May 6, 2024 on HotelsIt was very confusing to determine where to park and how to get to the Pousada, as no cars are allowed. Once we figured that out, a van picked us up in the designated place and took us to the top of the village to the reception area for the hotel. There are a lot of stairs, so not a good place for those with mobility issues. The room was very cozy and the staff were very friendly. Breakfast was included, but you have to walk up some steep stairs to get to the restaurant. Overall we really enjoyed the town, but not sure the expense of the hotel was worth it.
by A traveller
Overnight stay in a castle!
Posted Apr. 28, 2024 on HotelsHow often can you say you stayed in a castle? As mentioned before, there are a lot of stairs, but it’s worth it to have the experience! Our room was across the hall from an outdoor balcony, which overlooked the area. My husband took a walk around the castle wall in the morning, which he enjoyed. Breakfast was lovely. Overall a nice stay in a beautiful town.
Comment from Hotel Management
May 4, 2024 by Pedro Gaspar, Hotel Management
Dear Mrs. Nikki, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Óbidos.Best regards, The Team at Pousada Castelo Óbidos
by A traveller
Posted Apr. 23, 2024 on Expedia
