Ratings based on 405 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 25, 2024 on Hotels
by A traveller
Posted Jul. 6, 2024 on Hotels
by A traveller from New York
Posted Jun. 24, 2024 on Expedia
First things first: the location is THE ONLY problem with this property. The facilities, cleanliness, service, dining, etc. etc. are all top notch. Frankly, I didn’t expect such a great hotel with SUPER sophisticated service in the middle of nowhere in Hokkaido. The staff are attentive, kind and polite, and there is literally nothing to complain about. While the bldg isn’t new by any means, it has been meticulously maintained. With this said, unfortunately, the location is going to be an issue if you aren’t either driving or comfortable taking taxis to go anywhere. It is not within walking distance of the transportation hubs, and the Aeon shopping mall 5 minutes away is the only commercial establishment in the area. So, you are pretty much stuck at the hotel unless you drive/take taxis. Although it is truly an amazing hotel, thus, the location can be a major drawback. As long as you are okay with its location, there won’t be a better hotel.
by A traveller
Posted May 10, 2024 on Expedia
The tall glass windows in the lobby was relaxing to have afternoon tea while waiting for my room.
The staff were very attentive, especially the concierge who saw me struggling with my luggage at my parked vehicle. He ran out with an umbrella to help me in the pouring rain.
Room was a bit small but had all the necessities to make a comfortable stay.
by A traveller
Posted May 10, 2024 on Expedia
Nice and quiet area located
by A traveller
Posted Jul. 31, 2023 on Expedia
Comfortable
by A traveller
Posted May 19, 2023 on Expedia
Very comfortable and beautiful hotel. Great spa and sauna that healed our travel fatigue. Love the garden! Enjoyed the delicious Japanese breakfast. I’d love to stay there again.
by A traveller
Wonderful natural setting in the city
Posted Dec. 23, 2021 on HotelsThe Hokkaido Hotel is a very beautiful building in a wonderful natural setting, even though it is in the center of the city. The rooms are spacious. Our room had a balcony, but it being winter we didn’t use it. With curtains open it made the room feel even larger. The room was clean, but some of the light fixtures and other features are getting a bit old.
The hot spring bath and sauna are the major selling points of the hotel and I can not recommend the enough.
by A traveller
Posted Dec. 30, 2019 on Hotels
by A traveller
Amazing Hotel!
Posted Dec. 17, 2019 on HotelsThis is an amazing property. Loved everything about it. People were very helpful and it was easy to check in and out. In addition, we were helped with our luggage to our room to show us how things worked.
