Note fondée sur 494 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,8 Service et personnel
2,6 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 nov. 2024
par un voyageur
Not clean
Publié le 21 oct. 2024 sur HotelsNot a very clean room, floors were dusty and there were roaches. Very hard bed.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Natalia, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management
par un voyageur
Publié le 19 oct. 2024 sur Expedia
There is a lot to say about this hotel. I have traveled the world and lived in a third world country for a number of years. This property is just gross.
1. It STINKS. The vestibule, the first floor, elevator, third floor, and room each have a their own unique foul odors.
2. There was unusable, broken furniture in our room.
3. Every place that I saw: first floor, elevator, third floor, and room were filthy. Dirt caked on the floors, sticky spills in the hallways, bits of litter on the floors. We went to a nearby dollar store and Publix to buy a cheap mop, gloves, cleaning vinegar, and disinfectant spray. The vinyl floors had so many layers of dirt that the water wouldn’t come clean. Our bathroom towels had other people’s hair in them.
4. Two German cockroaches in our room.
And yes, I have pictures of it all. I called the corporate office to let them know the poor condition of their property. About two hours later there was a bang on our door with a shout. The employee standing there with a cell phone to her ear just said “I got a complaint.” Did not introduce herself, showed zero interest in providing customer service, smirked when I shared all of the issues listed above in this review and said “You wanna check out?”
No apologies for the state of the room or our discomfort, no just a smirk as if I was being ridiculous. We had evacuated to this hotel due to Hurricane Milton. The eye later passed directly over our house. Every hotel for hours was sold out- we couldn’t leave.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Angela, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Clean. No Bugs.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kevin, Your kind remarks about our well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just that. It was our pleasure to host your visit at Extended Stay America, and we hope to see you soon.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Hotels
There were roaches. I killed five. That's five to many for me
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rebecca, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Dirty, unsafe place
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Caroly, Thank you for your feedback. We regret that your experience fell short of expectations. Cleanliness and safety are top priorities, and we are committed to maintaining high standards. We would like to address your concerns more thoroughly and ensure we make the necessary improvements. Please reach out to us directly so we can better understand and resolve the issues you encountered. Your comfort and safety are important to us.Sincerely,Hotel Management
par un voyageur
Publié le 6 sept. 2024 sur Expedia
I am utterly shocked and disappointed by the experience my friends and I had at this hotel. We had booked three rooms for ourselves and two other families traveling with us, expecting a smooth and relaxing stay. Instead, what we encountered was nothing short of a nightmare.
To begin with, one of the rooms was not ready at 4:30 PM, which is already an hour and a half past the check-in time. We received a call at 5:30 PM saying the room was finally available, but by then, we were already on an excursion and couldn't return to the hotel. My friend was only able to check in after 10:30 PM—an exhausting end to a long day of travel from Miami.
Upon our arrival, we were horrified to discover that the hotel was infested with roaches. They were everywhere—absolutely everywhere—in the rooms, hallways, even the bedding. The rooms were filthy, with stained linens, broken duvets, and an overall lack of cleanliness. I took pictures and videos of the hotel's disgraceful condition to document this.
The front desk staff, particularly a lady named Patricia, was extremely rude and dismissive when we requested assistance. Not only did she offer no help, but she also made checking out and getting a refund unnecessarily difficult. Two of the families traveling with us were able to book alternative accommodations, but only at a much higher rate, leaving us scrambling for a solution.
To make matters worse, when I contacted Expedia for help, I was told there was nothing they could do and that I h
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Renata, Thank you for taking the time to share your experience and concerns about your recent stay. We are incredibly sorry for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will take the necessary steps to address each of your concerns adequately. Once again, we apologize for the inconvenience that affected your overall experience with us. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
