Note fondée sur 871 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 oct. 2023 par Destiny, Gestion de l’hôtel
Hello, Paul.We appreciate you taking the time to leave a review. Your feedback is valuable to us, and we'd like to understand more about your experience and how we can improve to earn that fifth star in the future. If you have any specific comments or suggestions to share, please feel free to let us know. Your input can help us make your next stay even better. Thank you for choosing us, and we hope to welcome you back soon.
par un voyageur
Une fois, pas deux
Publié le 27 août 2022 sur HotelsHotel très bruyant.
Peu de choix pour le petit déjeuner.
Commentaires de Gestion de l’hôtel
28 août 2022 par Genesis , Gestion de l’hôtel
Dear guest,Thank you so much for your review.We appreciate your concerns about our property, we wish we would of known about this. We would of accommodated you to somewhere more quite for your stay. We apologize and thank you.
par un voyageur
Publié le 10 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 mai 2022 par Genesis, Gestion de l’hôtel
Dear guest,
Thank you!
par un voyageur
Publié le 14 avr. 2022 sur Expedia
L'hotel est situé au bord de la route,cest tres bruyant .il ressemble plus à un motel.
Si je peux me permettre, il faut enlever petit dejeuner inclus de votre site expédia, car sur place ca se resume à un café,jus d'orange et un muffin.. cest honteux ! Point positif,la chambre est propre.
Commentaires de Gestion de l’hôtel
14 avr. 2022 par Genesis, Gestion de l’hôtel
Dear guest,
Thank you for your feed back.
par un voyageur
Publié le 6 déc. 2024
Property was okay room was decent however floors were dirty and sinks did not drain properly. Outside there was a little mini golf course and I didn't really get to see the pool.
par un voyageur
Publié le 24 nov. 2024
par un voyageur de Jacksonville
Publié le 29 sept. 2024 sur Expedia
Awesome
Commentaires de Gestion de l’hôtel
6 oct. 2024 par destiny, Gestion de l’hôtel
Dear Josue,Thank you so much for your fantastic review! We’re thrilled to hear that your stay at Howard Johnson by Wyndham Ocala I-75 was awesome. Your kind words mean a lot to our team, and we’re delighted that you had such a positive experience.If there’s anything specific that you enjoyed or if you have any suggestions for your next visit, please feel free to share. We look forward to welcoming you back soon!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Smoking rooms have no ashtrays and we were told they didn't have any in the entire hotel. Room was dirty and the floor was filthy it turned the bottom of my socks black.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par destiny, Gestion de l’hôtel
Dear Ken,Thank you for your feedback. I’m truly sorry to hear about your experience during your stay. It’s unacceptable that your room was not clean and that there were no ashtrays provided in the smoking room. I understand how frustrating that must have been, especially regarding the cleanliness of the floors.Your comfort and satisfaction are very important to us, and I will ensure that your concerns are addressed with our housekeeping and management teams. We appreciate your input, as it helps us improve for future guests.If you have any further comments or if there’s anything we can do to make this right, please feel free to reach out. Thank you again for sharing your experience, and I hope we can provide a much better stay for you in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
I have stayed at this property in the past. We live in Gainesville and had to find somewhere to stay for 1 night because of no power at our home. The hotels in Gainesville either didn't have power or fully booked. So we had to go to Ocala. So i chose this property. Upon arrival the desk clerk was taking care of someone else, then he took care of me. When i gave him my name he looked in the computer and said hang on a minute and went to the back office to talk to someone else, then returned and finished checking me in. I saw absolutely no signs of the customer service cultures that used to be in place at this hotel. The room was very clean and comfortable. The breakfast was great. There were no towels at the pool and the water was slightly dirty, but tolerable. The hot tub was nice and hot, but when we tried to turn on the jets, they didnt work. We had a somking room ,and there was no ash trays in the room. There was no coffee maker in tje room either. We called the front desk and asked if they had any extra ash trays or coffee makers , and got told because of being sold out, thatvthey didn't have any.So very disappointed. This property used to be a great place to stay. I don't think i will ever stay there again.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par destiny, Gestion de l’hôtel
Dear Mark,Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not live up to the standards you’ve come to expect from our property. It’s disheartening to know that the customer service and amenities fell short during your visit.I’m glad to hear you found your room clean and comfortable and enjoyed the breakfast, but I sincerely apologize for the issues with the pool towels, hot tub jets, and the lack of ashtrays and a coffee maker in your room. Your comfort and satisfaction are our top priorities, and it’s clear we missed the mark.I appreciate your feedback, and I will be sharing your comments with our management team to address these concerns. We truly value your loyalty, and I hope we can regain your trust in the future.Thank you again for your input, and if there’s anything else you’d like to discuss, please feel free to reach out.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par destiny, Gestion de l’hôtel
Dear Terry,Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and I would love to understand more about what went wrong during your stay.If you could provide any specific details, it would greatly help us improve and ensure a better experience for future guests. Thank you again for your comments, and I hope we can have the opportunity to welcome you back for a more enjoyable stay in the future.
