Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Review for the listing
Publié le 21 oct. 2024 sur HomeAwayLocation great
Pool great
5 bedrooms good.
Rooftop a treat.
However, overall 3 stars
Too many important things not as described and / or in need of fixing:
1. Gas grill grease in need of good cleaning.
(used for one minute & vegetables on fire)
2. No homeowners Wifi connection.
(Two adults had to work remotely & this was a problem)
3. No television connection (error message)
4. No Hot Water in Main Bathroom Shower.
5. Kitchen glass sliding doors open fine,
But the One Large Screen door does not.
6. Bicycles were not locked up upon arrival, they were strewn in the wet sand under the house, all rusted & some chains broken. This was a problem, as we carried over child's bike and planned to ride with him.
(One very upset 6 year old).
7. Kitchen is Very Under Stocked. Most pots/pans were unusable. And
No Spices, Etc. OR they were in broken cabinet next to oven which does not open? (Cabinet door also maybe breaking on recyclable cabinet?)
8. Dishwasher top rack was filled with most of the flatware, not dried, not unloaded and some pieces rusted when found.
9. Also, some ceiling flood lights (kitchen/living room) need light bulbs replaced. (about 6 maybe).
Commentaires de Gestion de l’hôtel
4 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Good house
Publié le 7 sept. 2024 sur HomeAwayPros: location, pool, kitchen
Cons: A/C broke while we were there, pillows are pretty flimsy
Commentaires de Gestion de l’hôtel
21 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that the issue with the AC caused. This has been forwarded to our local team to avoid future complaints. We do hope we will have another chance to host you next time.
par un voyageur
NO AIR CONDITIONING
Publié le 13 juin 2024 sur HomeAwayThe air conditioning was broken. Too hot and impossible to sleep. I reached out and they said they would get back to me but never did. It’s a shame because otherwise the house was perfect.
Commentaires de Gestion de l’hôtel
28 juin 2024 par VrboOwner, Gestion de l’hôtel
Gina, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!