Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur HomeAway
par un voyageur
Nice house, fantastic location
Publié le 10 août 2024 sur HomeAwayThis house was very nice, as pictured or better. Clean, no issues checking in or out. Wagon was there as promised, more bikes than promised, lots of beach towels and chairs provided. The house had two wonderful outdoor second story decks with great views of the water and the ferry dock. Location was perfect, so convenient to ferry and market. Two things not great. Although it had an AC unit in every bedroom that all worked fine which made ground floor cool and comfortable, the main living area on the second floor only had one small unit, not adequate at all. Kitchen is very poorly stocked with almost no glasses at all, several other key things you need for cooking most meals not there. Overall, this was a very nice rental, and I have rented many in Fire Island and I would definitely come back
Commentaires de Gestion de l’hôtel
29 août 2024 par VrboOwner, Gestion de l’hôtel
We are glad to know that you enjoyed your stay with us. We apologize that the kitchen was not up for your stay and please be advised that while the kitchen is stocked with the cookware and utensils needed, some specific things you'll need might not be in the home. We encourage guests to plan ahead if they anticipate needing additional items during their stay. We hope to have another chance to impress you in the future
par un voyageur
I will be refuting the charge with my credit card company and contacting our attorney.
Publié le 4 sept. 2023 sur HomeAwayThe property was misrepresented and unsafe. My parents didnt stay with us due to conditions of the property. We contacted Vacasa the rental management company and decided to leave the property and stay with friends as the windows were broken and shattered and the master bed was broken, no wifi, no functional washer and the list goes on. I expect a full refund from VRBO....I am a frequent client of VRBO and this was not acceptable. Please advise how to go about obtaining a full refund or I will have to involve our family attorney. Look up my history-I am a great client
Commentaires de Gestion de l’hôtel
7 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
False advertising . House is presented as new or renovated and is run down
Publié le 7 août 2022 sur HomeAwayThis house is over prices and advertised as being brand new or recently remodeled based on the pictures. However, the house is dirty, run down, broken furniture, broken doors. Requesting a partial refund of $3,000
Commentaires de Gestion de l’hôtel
31 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help. We apologize for the inconvenience and hope we can host you again!
par un voyageur
Dirty and disappointing
Publié le 20 juill. 2022 sur HomeAwayWhen we attempted to check-in at 4 pm, the cleaners were there and the house was still filthy. They told us it would be awhile longer, but didn’t give an exact timeframe when it would be completed. We left our bags in the porch and wandered around town for about an hour until it was “clean.”
I know they were probably rushed, but the house was still dirty after the cleaning crew left. The bedspreads were stained/dirty, and several of the towels had stains on them. The floor was still so dirty that the bottoms of our feet turned black after walking around barefoot. The couch was stained and there was what appeared to be black mold in several of the air conditioning units. The bathroom downstairs had holes in the wall where a towel rack should have been, so there were few places to hang towels.
We wanted to bike around the town and the listing mentioned multiple bikes would be available. However, the bikes were strewn about the yard and rusted or broken.
All in all, for the amount of money we paid to stay at the house, it was disappointing to say the least.
Commentaires de Gestion de l’hôtel
31 oct. 2023 par VrboOwner, Gestion de l’hôtel
hello, thank you for the review of your stay with us. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Great location, short walk to ocean beach
Publié le 26 juin 2022 sur HomeAwayThe house was great and comfortably fit our group of 8. Clean, comfortable vacation house a short walk to the beach and close to town.
par un voyageur
Awful customer service from property management
Publié le 15 août 2021 sur HomeAwayOur group consisted of adults from age 33-62. On our second night one member of our party went to do laundry which is located in a separate building that is off of the house connected by a bridge walkway. She went to lean on the railing and it fell apart resulting in her falling 6-8 feet. We had to call 911 and have her checked by EMTs. It resulted in bruises and swelling of her face and overall soreness. (She will be seeking further medical attention by her primary doctor now that we are home) A member from Vacasa did come to the house that evening but was very cold regarding the whole situation. They offered us a refund if we were to cut our vacation short for unused evenings. We requested a full refund for the negligence of property upkeep and were denied. There was absolutely no reason for a railing to give way like that and this incident could have easily resulted in permanent bodily injury or death. We would never stay at a Vacasa property again. Other than that the house as a whole was dirty, was unsafe for dogs or kids (inside stairs are steep and railing is unstable) and we found several coackroaches, the house had no hair dryer and the bicycles were broken. When I brought the other concerns to the property manager her response was "I'm sorry you have had a less than desirable experience" with no offer on how to fix or replace any of those items.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Laura! Thank you for providing us with your feedback. We are so sorry to hear about the fall your guest endured on your second night with us. Our local manager did everything they could to make sure that you and your guest were able to receive the medical attention you needed. As soon as our local received the call from you about the fall she was on the scene in 15 minutes with a first aid kit. She encouraged you to call emergency services immediately and offered to order you a water taxi to go off-Island and seek medical attention. Lastly, we offered you a full refund for any unused nights if you did not wish to stay. All offers were denied. We have since had the railing secured and it is safe for our guests to use. We had the home inspected for roaches and there were no roaches found. We sincerely apologize for your negative experience with us and we hope to have the opportunity to make it up to you in the future!
par un voyageur de Where do you live?
Sea view Beach House
Publié le 3 juill. 2021 sur HomeAwayThis beach house is in great location and worked well for our family. Bedrooms and bathrooms were clean and stocked with towels, soap and shampoo.
Unfortunately, the floors were less than clean and we got out the mop to wash the kitchen floor. The refrigerator did not work properly (no ice or filtered water and we had to reboot to get the refrigerator side to keep cool).
The property manager did respond to our concerns, but there was no follow up.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hello Elizabeth, We apologize for the issues you experienced during your stay. We are glad the local team were quick to respond to your issues, but we apologize for the breakdown in communication.
par un voyageur
lovely week in seaview with our family
Publié le 14 sept. 2020 sur HomeAwaythe house was clean and prepared for us to stay with a nice note to contact if there was anything we needed. We left messages bcs there were not enough glasses and the ice maker didn’t work but e didn’t hear back from anyone.
par un voyageur
Great house - great vacation
Publié le 10 sept. 2020 sur HomeAway5
