Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Last minute cancelation
Publié le 13 août 2024 sur HomeAwayUnfortunately, my family and I never made it to the condo. We were sent a text message by Vacasa informing us that bed bugs were found as we were halfway to Ocean City. We received a full refund but not any other accommodations. We had to turn around and drive all the way back home. Beware of Vacasa when you are renting through VRBO.
Commentaires de Gestion de l’hôtel
30 août 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. This has been forwarded to our local operations manager to avoid future complaints. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Amazing view
Publié le 1 août 2024 sur HomeAwayPerfect spot to enjoy the beach! The photos don’t do the view justice, absolutely gorgeous. Unit isn’t super updated or fancy inside but worked fine for us and you can’t beat the location. Check-in process was super easy and convenient. Location was quiet and felt safe.
par un voyageur
Jamaican Sun
Publié le 28 juill. 2024 sur HomeAwayThe owner needs to clean out the closets. The one in the guest BR had 2 vacuum cleaners, a disgusting looking dried flower arrangement that should have been tossed 10 years ago, 3 lamp shades. A large Q size comforter for the primary BR bed. We could barely get our own things in there. We moved a lot of it into the other bedroom closet, but even that closet had so much of the owners stuff in it. The sink in the guest bathroom was completely clogged. I can’t believe the cleaning staff did not notice the sink was not draining. I unscrewed the sink drain and cleaned it out (you’re welcome!). It was completely clogged with hair and gunk. The drain works fine now! There was no cutting board in the kitchen.
Commentaires de Gestion de l’hôtel
12 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Perfect place for family
Publié le 21 juin 2024 sur HomeAwayThe property is perfect. The kitchen is dated and paper towel holders were coming off of the wall in each bathroom. Nothing to complain about though. The unit has everything a family needs for an enjoyable stay. very comfortable and perfect views. We are rebooking NOW! Loved it.
par un voyageur
Underwhelmed
Publié le 4 avr. 2024 sur HomeAwayThis unit smells of smoke (heavy) was not cleaned, including a full trash can and the property manager Vacasa was not helpful and in addition I have submitted a review with all of my complaints and have heard NOTHING from them. The view was absolutely beautiful, but even with that, we would NOT stay here again.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par VrboOwner, Gestion de l’hôtel
Tiffany, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Marvelous Beachfront, but needs lots of TLC.
Publié le 17 mars 2024 sur HomeAwayWe stayed at this condo in February, the check-in process was good for us as we arrived late. The views of the beach were just as described. I must be honest and say there needs to be more attention to the cleaning. The property has great value, but we would have gotten sick if we had not come prepared with our own cleaning supplies and tidied up before our stay. Urine stains on the toilet seat, mildew on the plastic shower liners, dusty floors, debris on the counters, disorganized kitchen, and towels that weren't clean. Cleanliness is a large part of hospitality. We also had an issue because the parking placard was missing from the condo, so we spent the first day worried about whether our car would be towed, only to finally be told that as long as we parked in the designated spot we wouldn't be towed. We wished the bed in the master bedroom was comfortable. Otherwise, the unit was warm, despite the cold weather, and we enjoyed the marvelous views of the beach and the quiet stay.
par un voyageur
Lovely view!
Publié le 9 févr. 2024 sur HomeAwayGreat space. Unfortunately, there was a strong smell of cigarettes upon entry.
Funny story: on the morning of our first day-two men on a lift showed up in the picture window overlooking the water in the living space(5th floor). They put up plastic and blocked the view.
Vacasa did magic after I called and the plastic was removed. I felt bad the men were not able to finish. However, I wanted to enjoy the magnificent view which was the reason for the booking.
Other then the slight hiccup, the space is sunny and cute. The balcony was delightful as well. I hope to return during the summer to enjoy the water as the trip was in February.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Kori, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback, and we are glad you enjoyed the magnificent view. We sincerely apologize for the inconvenience you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Amazing!
Publié le 5 févr. 2024 sur HomeAwayGreat views and simply wonderful place. Everything was perfect. We look forward to coming back soon!
par un voyageur
Our Ocean City home!
Publié le 4 févr. 2024 sur HomeAway3rd time staying here. Feel at home .Clean, comfortable, amazing view from a bright living area and master bedroom.
par un voyageur
Wonderful views
Publié le 13 déc. 2023 sur HomeAwayThis is my third time staying at this property. The views are amazing! The until is well appointed with anything you could need. Great location. Was clean on arrival. Will book again. Easy entry into unit.
