Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Seashell cottage
Publié le 26 sept. 2024 sur HomeAway Bathrooms not clean, sink in one bathroom would not drain. Spoke to someone about it & was not taken care of. They did send out cleaning people for the bathrooms. The return air vent in ceiling was filthy & that did not get cleaned.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par VrboOwner, Gestion de l’hôtel
Renie, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Sea shell cottage
Publié le 3 août 2024 sur HomeAwayThe sea Shell cottage was not what we saw pictured in the listing.
The house is dark, musty, and items such as chairs and fans were unusable.
My elderly father fell while sitting down at the very tight dining area in one of the rickety dining chairs.
We woke to an ant infestation on the kitchen counter on the second morning and lost a few of our opened perishables such as donuts and chips that were sealed by chip clips.
All in all because we were so appreciative of bringing our dogs and having the park across the street I had to apologize profusely to my family for not booking what was Solon the listing.
Commentaires de Gestion de l’hôtel
23 août 2024 par VrboOwner, Gestion de l’hôtel
We are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We're sorry to hear that our home did not match your expectations. Please know that we try to be as transparent as possible with our listings and provide descriptions and photos that accurately depict the home so guests can make informed decisions about their rental choices and not be disappointed. Additionally, we apologize for any cleanliness details missed and ants you saw during your visit. Our local manager assured us that they shared your concerns with the homeowner and suggested a deep clean and ant treatment. We appreciate your feedback as we view it as an opportunity to improve and hope to host you again.
par un voyageur
Nice stay
Publié le 15 juin 2024 sur HomeAwayThe house was nice. Neighbor quiet. It was nice there is a small park across the street for the dog. Had everything I need in the house. It was nice I did not have to bring my own sheets and towels. They were supplied to us. The beach is a short drive up the street, maybe a minute or two and there was plenty of parking. I would stay here again if I go down to ocean city again.
par un voyageur
seashell cottage
Publié le 2 sept. 2023 sur HomeAwayclean, great location, well equipped cottage, nice park across street for dogs.
par un voyageur de Gettysburg, PA
Seashell Cottage
Publié le 29 août 2023 sur HomeAwayUpon arrival which was after 4pm the house had not been cleaned, this caused us to have to reach out to get the place cleaned and delayed our occupancy. The property was not very clean at all. there was an ant problem in the kitchen. the kitchen was not very well equipped lacking in matching dishes, cups, etc. we ended up using paper plates and plastic cups. the cabinets had tomato sauce stains above the stove. The house had a lot of "clutter". The yard and deck were not very well kept. Overall this property was very disappointing . We have rental several properties with VRBO and this by far was our worse experience. As a result the property was overpriced for the value received.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Louis, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Unhappy we chose Vasaca, would never rent from this company again.
Publié le 22 août 2023 sur HomeAwayThe inside of the cottage was fair, there were broken door knobs, and the fridge and stove were dirty; the outside of the place was not maintained at all. There was overflowing garbage from the last renter basting in the heat, and flies and ants were everywhere. You couldn't go in or out of the property without flies and bugs coming in. Every time we called Vascasa, I had to re-tell the whole story, and we lived with the stinky garbage at the entrance of our door for the entire length of our stay. No one cared about it or did anything about it. It was poor communication. I would never trust Vasaca again. In addition, the property had cobwebs and dried-up plants; you couldn't use the outside patio, it was so dirty, or the backyard, which was so overgrown with weeds and dirty plants.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Anne, for your feedback! We sincerely apologize for any unwanted critters you encountered during your stay with us and appreciate you identifying this area in need of attention. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
seashell
Publié le 25 juill. 2022 sur HomeAwayThoroughly enjoyed our stay.
par un voyageur
Great location but house is VERY In need of repairs
Publié le 20 juin 2022 sur HomeAwayUpon first arriving my toddler leaned against the wooden railing at the top of the stairs next to the door and it started swaying. We immediately made a “no learning in the banister” rule in fear of it breaking. After we got the key to enter the home, the handle of the storm door came off. Once we figured out how to open the storm door we were greeting with a seemingly clean little cottage.
We started to unpack and it seemed like each room we went into there were more broken things that needed repairs. The wood panel above the cabinet under the sink was just leaning against the cabinetry. The screen door for the inside pantry was broken with the screen half pushed through. There was a broken strip of wood on the corner of the hallway that my husband had to fix so it wouldn’t be dangerous for our children. The strip of floor trim in the entrance of the room with the two beds kept coming up causing everyone to trip.
I immediately called the company who manages the property and they said they would send someone out. We never saw anyone. I did receive a notification that someone was there and the door was fixed. The next day my husband and I were loading the car for the beach and the handle came off again. This time we struggled to get it back on and my child was on the other side of the door crying. I sent a picture of the ordeal to management and they just said “sorry you’re experiencing this”
The bathroom doors do not lock (not ideal with two families staying in one home) the master bathroom door doesn’t close all the way.
My family and I stay at rentals several times a year and this is the first poor review I am leaving. The management company does not care how your stay is and while they give you a number to reach out 24/7 there is little follow up about repairs and concerns.
Commentaires de Gestion de l’hôtel
26 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Great house and neighborhood. Can’t wait to return.
Publié le 13 juin 2022 sur HomeAwayVery clean and comfy house, great neighborhood, Will return again for sure!
par un voyageur
comfortable beds & everything we needed
Publié le 12 juin 2022 sur HomeAwayThe beds & sofas were comfortable. Everything was great. Kitchen well stocked, crock pot, pots & pans, dishes, utensils,,toaster, blender, & margaritas machine? (didn't try it but should have!!) Nice park across street,canal dwn street, beach quick drive w free parking spots. Nice picnic bench and grill. So nice!