Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
8 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us, Danielle. Our goal is to continuously improve and provide the best possible experience for all of our guests, and your input is invaluable in helping us achieve that goal. If you would be open to discussing your feedback further, please feel free to reach out to us directly. Thanks again, we hope to have the opportunity to welcome you back and exceed your expectations in the future.
par un voyageur
Nice long weekend for kids and their friends
Publié le 15 juill. 2024 sur HomeAwayTook my boys with friends for a long weekend and enjoyed our stay. Place was close enough to walk to beach and we enjoyed our stay. Place was easy to communicate with them during the stay.
par un voyageur
Listing need to be updated!
Publié le 18 avr. 2024 sur HomeAwayThe property itself was clean and spacious. Very calm and quiet location but there were some issues. Ice make did not work on the fridge so we had to spend money on buying bags of ice our entire trip. Primary bathroom light was so dim where the toilet was we had to leave the door open just to see. Game room did not have the pool table as shown on the listing which was a bit of a disappointment but not a deal breaker. Overall not a bad propertybut probably wont stay again.
Commentaires de Gestion de l’hôtel
3 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you again for this valuable information, as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay!
par un voyageur
Well located but not clean
Publié le 15 août 2023 sur HomeAwayVery well located but not a clean place. Air vents have never been cleaned.Place was full of sand everywhere. Bed sheet covers and pillows smell bad of humidity. Kitchen accessories are old, pans are unusable...contact VRBO, said they would send someone. Nobody never came.
Commentaires de Gestion de l’hôtel
31 août 2023 par VrboOwner, Gestion de l’hôtel
Hi, Ramie, and thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We hope you'll give us a second chance to impress you.
par un voyageur
Dirty and not well maintained but great location.
Publié le 19 juill. 2023 sur HomeAwayThe location is great and decor is cozy but there are many concerns that need attention.
I reached out early during our stay regarding the dirty floors and asked that they be cleaned as they turned our feet back and we have young children who play on the floors. In addition, the downstairs bathroom had not been scrubbed as the toilet had buildup in the base, the upstairs bathroom contained a hand soap bottle that had been significantly diluted with more water than soap, 1 of the upstairs bedroom lights does not work, 3 of the 4 fan lights in the game room don’t work which makes that room dark and unusable at night, and the cue ball is missing from the pool table. I was told by staff that a service ticket was created and the property would be tended to, however we never heard back from Vacasa after that initial correspondence. We swept multiple times during our stay but the floors remain dirty and continue to turn our feet black as we don’t have access to sufficient cleaning supplies in the home and should not have to deep clean a vacation rental. Also, the pullout sofa bed is missing several springs and does not provide support in the center of the mattress so it is unusable. This is especially unfortunate as we had 10 guests and were limited by the insufficient sleeping space. Lastly, I had to wash at least 50% of the dishes and cookware I pulled from the cabinets before use as they were dirty with dried food or grease.
I hope this info helps improve the property.
Commentaires de Gestion de l’hôtel
7 août 2023 par VrboOwner, Gestion de l’hôtel
Kate, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the cleaning details that were missed and for the lack of follow-up, and our manager assured us they will review our internal processes to ensure that this does not happen in the future. Please know that our utmost priority is to provide a clean and comfortable environment for our guests and we regret that we dropped the ball. Additionally, we are sorry for any areas you found in need of some TLC and the manager noted that our maintenance team will inspect and rectify these issues immediately. Also, the cue ball in the game room has been replaced. Once again, we apologize for falling short of your expectations and we value your feedback as it helps us improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.
par un voyageur
Spring Break 2023
Publié le 17 avr. 2023 sur HomeAwayCheck-in/out process was smooth and easy. Location was great. The townhouse was spacious. Neighborhood was quiet and relaxing, especially in the morning when the birds were chirping. Communication from property owner was good. We really enjoyed the easy access to everything Ocean City had to offer whether it was along the coast or over the bridge on highway 50. The townhouse was well maintained. A few things could be fixed, lie the jacuzzi knows, the downstairs toilet had to be plunged in order for it to be flushed. Also the previous person may have had a dog because there were long white dog hairs all over the property, including the beds so I had to rewash all of the blankets. But overall the teens/toddler enjoyed the trip and we can't wait to book this location again!
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager who will work with our homeowner to make necessary upgrades. We look forward to hosting you again!
par un voyageur
Great place to stay for groups
Publié le 24 août 2022 sur HomeAwayOverall easy experience some minor cosmetic blemishes, mal adjusted bed frames and garage access was not available- however, very pleased with the house itself
par un voyageur
Great Place for Teens/Tweens
Publié le 27 avr. 2022 sur HomeAwayClean home, nice layout to spread out. The kids enjoyed the rec room with mini pool table. The foosball table needs a minor repair. Kitchen had most everything we needed, but some things could be added: mixing bowls, 9x13 dish, and oven mitts and pot holders. Easy walk to the beach and boardwalk. Bunk beds worked well for the teens in our group (but this room is pretty small). The master suite is very spacious and nice. We really enjoyed our mid-week Spring Break getaway and loved renting bikes to ride on the boardwalk, mini golf, shopping, and hanging out at the house. Very relaxing and fun for all!
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Anna. Thank you for sharing your experience with us. We're so happy that you enjoyed your stay and our home's vicinity to the beach and boardwalk. We're sorry that you found it lacking in kitchenwares. We will be sure to notify our local team so that they can purchase the necessary items for the home. Thank you for being such great guests. We hope that you'll stay with us again.
par un voyageur
Bike week stay
Publié le 21 sept. 2021 sur HomeAwayAll communication with management team was easy quick and helpful. We arrived with easy check in but when we entered the property we discovered that the home cleaning company had not cleaned like management had expected so we had to spend quite some time on arrival cleaning kitchen counters drawers utensils pots and pans. There was food in the drawers and with that comes ants and mice
The linens and towels were also not at the property but after a quick call all linens arrived and management company were very apologetic and refunded cleaning fees immediately from our bill. The ice and water machine was broken and quite dirty on the fridge . So bring ice , and there is a market Half a block from property.
Great location , quite and loads of space and everything was provided as advertised and more.
There is no bay views from the building but lazy lizard is so close and have wonderful seating on the water…
Remember when looking to rent this property it is a 3 floor level property so with that comes a lot of steps!!! So you do get a work out and screaming knees…
But we will be back and will be using this management company for our future rentals
par un voyageur
Great property and location!!
Publié le 26 août 2021 sur HomeAwayHome was beautiful and just like the pictures provided during booking. The housekeeping service did an amazing job prior to our arrival. Location was perfect! Walking distance to the beach and far enough to enjoy a calm night. My only concern is the property has an ants problem. I hope they can treat the property. I would definitely stay again.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Hello Keisha, it's a pleasure to hear that you enjoyed your stay! We will ensure that pest control treatments are completed to prevent any further concerns. Thank you for staying with us. We hope to host you again!
