Note fondée sur 164 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par PHG, Gestion de l’hôtel
Thank you for taking the time rate your stay. We hope to have you back sometime soon.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
We stayed in the Enchanted Forest themed house- was cute and clean - needed a few things and communication and promptness of response was excellent- I would stay there afain
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Mark, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you enjoyed your stay in the Enchanted Forest villa. It's our newest villa that we launched a few weeks ago. Thank you for appreciating the hard work we have put in to design this villa. We would be thrilled to welcome you back again in the future.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Mark, Gestion de l’hôtel
Thank you for taking the time to rate your stay a solid 10 star. We are glad to hear that you enjoyed your stay and we hope to host you again sometime.
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2024 par PHG, Gestion de l’hôtel
Thank you for rating your stay with us. We hope to have you back again in the future!
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par PHG, Gestion de l’hôtel
Thank you so much for taking the time to rate your stay. We hope that you will be back with us in the future.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
The light lamp provided is out of battery.
It will be great to have dish washer; it is not clear how clean the dish should be washed.
The instruction for sheet and bedding was not super clear.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Mark, Gestion de l’hôtel
Thank you for taking the time to rate your stay with us. We are sorry to hear that the light lamp went out of battery during your stay. We stock extra batteries in our guest lounge area for situations like these. You would be happy to know that we have installed dish washers in a few of our villas and you can choose them during your next stay with us. We will work towards making our instructions more clear for sheets as well as bedding. We hope to host you again sometime and ensure that you have a seamless experience with us.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Mark, Gestion de l’hôtel
Thank you for taking the time to rate your stay a solid 5 star. We hope to host you again sometime.
par un voyageur
Publié le 18 juin 2024 sur Expedia
Our family was delightfully surprised by the character of our villa. We loved wearing Viking helmets and eating in the Viking ship! We had 5 adults and we all slept well, even the pullout couch was comfortable.
We reserved our villa 1 hour before our arrival, it took some digging but once we found a phone number to call, we were able to quickly get settled in our villa.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Lea, Gestion de l’hôtel
Thank you for taking the time to leave us feedback about your stay! We are so glad that you enjoyed the themed villa, that is one of the many reasons guests love to stay with us. We hope to have you back in the future.
par un voyageur
Publié le 17 juin 2024 sur Expedia
The thematic stay is a wonderful getaway and cooler than just a hotel near the beach. It makes the stay much more memorable. The full kitchen setup also is super awesome. Great to be able to cook during the stay.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Mark, Gestion de l’hôtel
Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found it to be comfortable enough for cooking. We strive to make each guest's experience memorable, and your feedback reassures us that we're on the right track. We look forward to welcoming you back for another memorable stay in the future!
par un voyageur
Sleepless Until Seatle
Publié le 16 juin 2024 sur HotelsI’m not usually the type that leaves reviews when I’m unsatisfied. But this place was pretty bad and we felt misled. To make a long rant short, the area is not so great. The place had a musty, stale smoke smell. We could even smell cat urine in one of the bedrooms There was some type of air purifier that i think they were hoping would remedy that. The toilet paper was straight from the gas station bathroom., The hand soap was literally water (produced zero suds). Even the Dawn soap at the kitchen sink was watered down. Two large spiders accompanied us during our stay. The place is dark, outdated and just a bit creepy.
I’m a business owner myself and I understand overhead and keeping expenses at bay. But I just don’t understand how saving a coupe of bucks is beneficial to the greater scheme of it. We did appreciate the attempt and creativity of the room though.
Commentaires de Gestion de l’hôtel
16 juin 2024 par Mark, Gestion de l’hôtel
Thank you for sharing your feedback with us, although we're truly sorry to hear about your disappointing experience. We strive to provide a comfortable and pleasant stay for all our guests and our customer service team is always available to address any concerns during your stay. Unfortunately, we did not receive any calls or messages from you during your stay. We take pride in providing a luxurious stay to our guests and none of our supplies like hand soap, toilet paper etc. are low in quality. We are sorry that you found them to be watered down. We will thoroughly investigate this and ensure that this doesn't get repeated. Regarding the place being dark, it is setup on a Medieval theme and the accent lights are setup to match the medieval decor. We apologise if it did not meet your expectations. We are located very close to the ocean due to which a smell lingers around in the bedroom upstairs whenever there is a strong sea breeze and it smells like cat urine to some guests. However, I can assure you that it is the sea breeze smell and an air purifier as well as an air freshener has been furnished to reduce the effect of the smell. We sincerely hope that you will give us another opportunity to provide you with a more positive experience. Thank you once again for your feedback, and we wish you all the best in your future travels.
