Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2022 sur Hotels
Chambre spacieuse et bien équipée et propre. L'hotel offre des services supplémentaires sympa : pisicine, jacuzzi, salle de jeux, restaurant. Acceuil tres serviable. A deux pas des plages. Je recommande
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Guest Services, Gestion de l’hôtel
Greetings Solene,
Thank you very much for taking the time to review our hotel; we appreciate that! We are pleased to hear how much you enjoyed your stay with us. Glad to hear the staff was friendly and helpful. We look forward to hosting you again.
Thank You
par un voyageur de Westminster
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi Timothy,Your feedback is valuable to us. We appreciate you sharing with us. We look forward to your next visit with us.Thank you,
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi Arlo,We appreciate you sharing your feedback with us. Please come and visit again soon.Thank you,
par un voyageur
Publié le 7 août 2024 sur Expedia
Large rooms were great. Fireplace good. Bedding was 100yrs old and questionable. Patios were falling off the building.
Commentaires de Gestion de l’hôtel
31 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi Michelle,We appreciate you taking the time to share with us. We are working on updates as we go. We do have some deck work that we are planning out now. We do hope that you will come back and see changes.Thank you,
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi George,Your feedback is important to us. Thank you,
par un voyageur
Publié le 4 août 2024 sur Expedia
I hadn"t been to Ocean Shores in years. The Polynesian always fascinated me. I left a 2 star on cleanliness because the carpet was a little stained and the coffee pot hadn't been cleaned. The other thing that perturbed me was we couldn't use the balcony or even open the door and the unit had no A/C. I understand its under new management. The staff was awesome and truly seemed ibvested in pleasing their guests. Hopefully, it improves.
Commentaires de Gestion de l’hôtel
31 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi Cheryl,We value your feedback. We are actively working on improvements. We look forward to your next visit with us to see the changes.Thank you,
par un voyageur
Publié le 2 août 2024 sur Expedia
We were told the balcony doors had been secured to only open 4” due to safety concerns. Imagine our shock when we are laying in bed and someone from the room next door was standing on our balcony looking into our room. When asked by staff they said they were getting their dog. I do not believe this as you do not need to come to the rail near the bedroom window and look in if you are getting your dog. The staff worker did not re-secure their door, did not ask them to leave, did not call the police. We did not feel safe to stay so at 10:30 at night we packed up and drove 2 1/2 hours home. A Thirty one dollar discount is what they feel our safety and peace of mind is worth. THIRTY ONE DOLLARS. For a $200 /night stay they gave us $31! Unbelievable. They would never treat their friends or family this way I guarantee it. Stay somewhere else!
Commentaires de Gestion de l’hôtel
31 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi Cynthia,This is not something we allow. We apologize this happened to you during your stay. We reacted immediately to your report and to resolve this situation. Thank you,
par un voyageur
Publié le 2 août 2024 sur Expedia
Restaurant was not open for breakfast during the week. Food was not that good
Commentaires de Gestion de l’hôtel
24 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi Laura,We appreciate your feedback. We are sorry to hear about your experience and hope that you try again in the future so we can offer a much better experience.Thank you,Thank you,
par un voyageur
Publié le 2 août 2024 sur Expedia
I booked for 1 night and then decided to book a 2nd night. I paid for both nights upfront. The first night was fine then the 2nd day I went out for a run and when I got back at 11:30 am, the phone was ringing. It was the front desk telling me that check out was at 11:00 am. I told them that i already paid for a second night. They apologized. I thought it was rude. They should have checked first instead of accusing me of not checking out on time. A few minutes later there was a knock at the door and it was the front desk lady giving me new keys to the room. She stated that the night auditor canceled my room keys thinking I only paid for 1 night. I just wanted to be left alone. Very unprofessional
Commentaires de Gestion de l’hôtel
24 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi Laura,We really appreciate you bringing this to our attention. We are very sorry for the mistake that was made during your stay. We hope that you enjoyed the rest of your visit with us.Thank you,
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par The Polynesian Resort Team, Gestion de l’hôtel
Hi William,It is so wonderful to see that you enjoyed your stay with us!Thank you,
