Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2022 sur Hotels
Chambre spacieuse et bien équipée et propre. L'hotel offre des services supplémentaires sympa : pisicine, jacuzzi, salle de jeux, restaurant. Acceuil tres serviable. A deux pas des plages. Je recommande
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Guest Services, Gestion de l’hôtel
Greetings Solene,
Thank you very much for taking the time to review our hotel; we appreciate that! We are pleased to hear how much you enjoyed your stay with us. Glad to hear the staff was friendly and helpful. We look forward to hosting you again.
Thank You
par un voyageur
Publié le 27 août 2024 sur Expedia
The staff was very friendly.
It's an older hotel
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Polynesian Resort, Gestion de l’hôtel
Gwen, thank you for leaving us a review. Our staff will love to hear this. Thank you for visiting us and hope to see you again next time.
par un voyageur
Publié le 26 août 2024 sur Expedia
I have to say that the ladies who assisted with my check in process were TERRIFIC. I just wish that there could have been a better solution to the lack of room cleaners on staff. I was not pleased with the wait, but I know they were doing their best. As a suggestion, may I recommend text alerts to inform incoming guests of any delays that might occur? I appreciate your consideration and time for reading my message.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Polynesian Staff, Gestion de l’hôtel
Bayley, thank you for taking the time to write this review. My staff and I were pleased to see you had a pleasant time conversing with our front desk. I'm grateful for your suggestion in communicating with our guests on possible delays. It is something I will bring up to the owners association for possible solutions. Thank you.
par un voyageur de Lynnwood
Publié le 26 août 2024 sur Expedia
We paid for an ocean view room and when we arrived we were told we could not go out on the decks. The ocean is hard to view because the windows are dirty and old, there is not an option to take a picture. Had I known the decks were closed I would have paid for the cheaper option.
They have put screws on the sliders so they do not open and we were told there is a fee if the screw is removed. They are tight on the towels, you must return the towels to get new towels.
Our room was nice.
Elevator broke while we were there.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par The Polynesian Resort, Gestion de l’hôtel
Clemente, thank you for leaving us a review. I'm sorry you were not informed prior to you checking in about our balconies undergoing renovations.
par un voyageur
Publié le 25 août 2024 sur Expedia
Very unfortunate that this property is not being taken care of. When we got there our room was not stocked with anything, I had to wait for them to bring stuff. The hot tub was filthy and unusable. Couldn't go out onto the balconies as they were under renovation. Couldn't get the restaurant to answer the phone so not sure why they say they have room service. I asked for handicap room and ended up on the third floor. The TV in the bedroom wouldn't work at all.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par The Polynesian Resort, Gestion de l’hôtel
Cassie, thank you for leaving us a review. I'm sorry to hear your stay wasn't what you expected. We are doing so much needed renovations that we hope with give us a fresher feel.
par un voyageur
Publié le 25 août 2024 sur Expedia
The place is really run down. Our toilet was coming up out of floor. Very old and needs some tlc!!!!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par The Polynesian Resort, Gestion de l’hôtel
Rhonda, thank you for leaving us a review. We are currently doing some renovations and hope that you will join us again when they are completed.
par un voyageur
Publié le 24 août 2024 sur Expedia
Unique access to the beach! Didn't like having to go up to the 3rd floor, walk ALL the way to end of floor just to get a bucket of ice! Also no towels in room! Had to go to office to get them. Counter people very courteous!
Commentaires de Gestion de l’hôtel
29 août 2024 par The Polynesian Resort, Gestion de l’hôtel
Dana, thank your for taking the time to leave this review. We are working on fixing our ground floor ice machine. I'm sorry for the inconvenience of the only working ice machine on the third floor. I'm sorry to hear your room was not properly stocked, but we are always available at the front desk should your need anything during your stay.
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par The Polynesian resort, Gestion de l’hôtel
Sheryl, thank you so much for the review. I'm so glad you enjoyed your stay with us.
par un voyageur
Publié le 23 août 2024 sur Hotels
Rooms were not ready at check in. This happened to several guests.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par The Polynesian Resort, Gestion de l’hôtel
David, thank you for leaving us a review. I'm sorry that your room was not available when you got here to check in.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par The Polynesian Resort, Gestion de l’hôtel
Lauren, thanks for leaving us a review.
