Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2024
Commentaires de Gestion de l’hôtel
17 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We would appreciate any specific details you can share so we can improve. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024
We’ve stayed here before. Always clean and neat. However, there was no hair dryer in the room. And when the shower curtain was opened, the rod fell out of the wall. When we’re back in town, we will give them another try.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Roger,Thank you for your continued loyalty! We’re glad to hear that you find our hotel clean and neat. However, we apologize for the inconvenience of not having a hair dryer in your room and the issue with the shower curtain rod. Your feedback is valuable, and we will address these concerns with our maintenance team. We appreciate your understanding and look forward to welcoming you back for another stay.Sincerely, Hotel Manager
par un voyageur de Lanett
Publié le 4 oct. 2024 sur Expedia
Very nice clean and spacious room . Cable with sports channel included nice staff
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Monica,Thank you for your positive review. We're thrilled to hear that you enjoyed your clean and spacious room, as well as the cable options and friendly staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your 8 out of 10 rating! We're happy to know you enjoyed your stay. We appreciate your feedback and look forward to making your next visit even better!Sincerely, Hotel Manager
par un voyageur
Won't stay there again
Publié le 30 sept. 2024 sur HotelsBad smell no hot water roaches
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Thomas,We are sorry to hear about your experience. A bad smell, lack of hot water, and roaches are unacceptable, and I understand how frustrating this must have been for you. Your feedback is crucial, and we will address these issues with our team to ensure improvements are made. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Not a good place
Publié le 30 sept. 2024 sur HotelsBAD smelling lobby and halls - ROACHES in room- hot water cut off during second (Sunday) day and night like somebody turned it off cause we were only ones left there - air cond sounded like a broken in jet and didn't cool well -
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Thomas,We are truly sorry to hear about your experience. A bad smell in the lobby and halls, the presence of roaches, and issues with hot water and air conditioning are completely unacceptable. We appreciate you bringing these matters to our attention, and I assure you that we will investigate and address these issues promptly. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance in the future to provide you with a much better stay. Sincerely, Hotel Manager
par un voyageur
Hotel needs updating…
Publié le 30 sept. 2024 sur HotelsThis trip was for our 49th Wedding Anniversary. We’ve stayed here in the past. But it’s been awhile. We definitely won’t ever stay again! The property has really gone down.Room we booked was supposed to a jacuzzi Suite but it was just a room with an old outdated jacuzzi tub. The room needs a good cleaning had something sticky on one of the night stand tables. Long
Strains of hair on commode, counter and floor in bathroom. The clerk that was on duty that checked up in was very unfriendly and unprofessional. Air conditioner was loud. Carpet in hallway old, worn out, fitness room is in terrible condition. My husband couldn’t get inside because the battery on key pad or something needed replacing. Told maintenance guy, it took over 45 minutes. Every thing in it needs replacing and upgrading. The hotel needs a serious upgrade! I would it recommend this hotel. I always travel with cleaning supplies, extra sheets, and towels. I thank God that I do. Because some of there towels still had some hair on them. The Room was good, but I rather stay at a better newer hotel!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Gladys,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager
par un voyageur de saraland
Publié le 28 sept. 2024 sur Expedia
Convenient to the interstate. However- Desk attendant asked for cash of $20 per room to check in 1 hour earlier. “Cash only”. Sink did not drain.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear April,Thank you for your feedback. We’re glad you found our location convenient to the interstate. However, we apologize for the inconvenience you experienced with the early check-in fee and the sink drainage issue. Our team is working to ensure clearer communication regarding fees and to address maintenance concerns promptly. We appreciate your input and hope to improve your experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
I stayed in room #125. There was an overwhelming odor in the room. There appeared to be mold around the vents in the bathroom/shower area. There was a stain on the left curtain that appeared to resemble blood. The accent chair inside of the room has numerous,clear, disgusting stains on it. The card key machine wasn't working on night one so i didn't have a key to come and go as i wanted to that night. I would not recommend to anyone to stay at that hotel ever again. Sorely upset!!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Elton,We sincerely apologize for the issues you encountered during your stay in the room. The odors, mold, and stains you described are unacceptable, and we appreciate you bringing these concerns to our attention. We also regret the inconvenience caused by the malfunctioning key card machine. Your feedback is invaluable, and we will address these matters with our team to ensure improvements are made. Hope you will visit again.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Hotels
I would not recommend this place to my worst enemy.It is dirty..the place was so outdated and had water damage and mold. I felt sick so I had to check out a day early and go home. It was the worst hotel experience I have ever had! See attached photos and the bathroom was gross but I got tired of taking photos!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sandra,We're truly sorry to hear about your experience and the issues you encountered with cleanliness and the condition of your room. This is far from the standard we strive to maintain, and we understand how frustrating and disappointing this must have been for you. Your concerns will be addressed with our housekeeping and maintenance teams immediately. We appreciate you bringing this to our attention, and we’ll work to prevent such situations in the future.Sincerely, Hotel Manager
