Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2024
Commentaires de Gestion de l’hôtel
17 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We would appreciate any specific details you can share so we can improve. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024
We’ve stayed here before. Always clean and neat. However, there was no hair dryer in the room. And when the shower curtain was opened, the rod fell out of the wall. When we’re back in town, we will give them another try.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Roger,Thank you for your continued loyalty! We’re glad to hear that you find our hotel clean and neat. However, we apologize for the inconvenience of not having a hair dryer in your room and the issue with the shower curtain rod. Your feedback is valuable, and we will address these concerns with our maintenance team. We appreciate your understanding and look forward to welcoming you back for another stay.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed your stay overall. We appreciate your comments and will use them to improve our service. If you have any specific suggestions or concerns, please feel free to share them. We hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Joshua,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
It was awesome
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Christopher,Thank you so much for the fantastic feedback! We’re thrilled to hear that you had an awesome experience. We look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
It’s was ok
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ladarius,Thank you for your feedback. We’re glad to hear that your stay was okay. If you have any specific suggestions for improvement, we’d love to hear them to enhance our services for future visits.Sincerely, Hotel Manager
par un voyageur de Baton Rouge
Publié le 12 août 2024 sur Expedia
Location is convenient. However, the pictures on the website of the rooms do not look like the rooms in person. First room we got smelled bad, dark stains on the comforter,and had roaches and hair in the bathroom. Second room was much better but pillow cases had stains on them. Hotel has old carpeting which makes the hallway smell very damp and old.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Janet,Thank you for your feedback. We are glad you found the location convenient, but I'm sorry to hear that your experience with the room conditions and cleanliness was disappointing. The issues you described with the first room, as well as the pillowcases and hallway odor, are concerning and not reflective of our standards. We will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We hope to provide a better experience on any future stays.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"We appreciate your review and are happy you had a great stay. Your feedback helps us improve, and we look forward to welcoming you back soon!"Sincerely, Hotel Manager
par un voyageur
Sux
Publié le 11 août 2024 sur HotelsRoaches and crickets
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"We apologize for the inconvenience caused by the presence of roaches and crickets during your stay. This is certainly not the experience we aim to provide. We are investigating this matter with our pest control service to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right in the future."Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,“Thank you for the 8 out of 10 rating! We're pleased you had a good experience and will focus on the points you raised to make your next visit even better.”Sincerely, Hotel Manager
