Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Hotels
It was very nice 👍
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a very nice experience! Your enthusiasm is greatly appreciated, and it motivates our team to continue delivering exceptional service.If there is anything more we can do for you or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future!
par un voyageur
Excellent place
Publié le 17 sept. 2024 sur HotelsExcellent stay
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had an excellent experience.At our establishment, we strive to provide exceptional service and comfort, and it is rewarding to know that we met your expectations. Your kind words motivate our team to continue delivering outstanding hospitality.We look forward to welcoming you back in the future for another memorable stay.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I really liked the jacuuzi tub.
Very spacious room.
Hot breakfast was above average.
par un voyageur de Chula Vista
Publié le 15 sept. 2024 sur Expedia
Everyone at this location were friendly and attentive
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team at this location provided you with friendly and attentive service.Your kind words serve as a great motivation for our staff, who strive to create a welcoming environment for all our guests. We look forward to welcoming you back soon and providing you with another exceptional experience.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for your review. How can we do better?
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Ok, older needs upkeep
par un voyageur de Cathedral City
Publié le 14 sept. 2024 sur Expedia
Not too crazy about the egg and sausages why couldnt use real stuff, but it was a great service.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent experience with us. We appreciate your honesty, as it helps us improve our offerings.We are pleased to hear that you enjoyed our service; our team strives to provide an exceptional dining experience for all our guests. However, we regret that the egg and sausages did not meet your expectations. We continuously evaluate our menu items and will certainly take your comments into consideration as we aim to enhance the quality of our dishes.Your satisfaction is important to us, and we hope you will give us another opportunity in the future to provide a meal that aligns more closely with your preferences.Thank you once again for your insights.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
This hotel worked great for us. The staff is very friendly, it's clean, plenty of parking, and was close to everything we needed. Would definitely recommend to others looking to stay in the Oceanside area.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that our friendly staff, cleanliness, and ample parking contributed to a pleasant stay for you. It is wonderful to know that our convenient location met your needs during your visit to the Oceanside area.Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future!
par un voyageur
Anniversary gone sour!!
Publié le 11 sept. 2024 sur HotelsWe got the room with a jacuzzi over $200 for the room, we got dinner and put leftovers on counter, came back 10 minutes later and it was covered by ants…..
Secondly the jacuzzi’s water was a trickle out and it wouldn’t get hot….called again to front desk to find out what was going on
They said we could change rooms after my husband was asleep already…we changed rooms and all seemed fine but wasn’t a good experience and we were celebrating our 46 anniversary…
Thanks to our hotel staff named Julio who helped us get our new room!!
Don’t think I will stay there again
Very Disappointed!!
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for taking the time to share your experience with us regarding your recent stay. We sincerely apologize for the inconveniences you encountered during what was meant to be a special celebration of your 46th anniversary.We are particularly sorry to hear about the issue with ants on your counter and that the jacuzzi did not meet your expectations in terms of water flow and temperature. This is certainly not reflective of our usual standards, and we appreciate you bringing this matter to our attention.While we are glad that Julio was able to assist you in finding a new room, we understand that having to change accommodations can disrupt a relaxing getaway, especially when celebrating such an important milestone.Your feedback is invaluable as it helps us improve our services for future guests. We hope you might reconsider staying with us again so that we can provide you with a much more enjoyable experience.Thank you once again for sharing your thoughts, and please feel free to reach out directly if there’s anything further we can do for you.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The hair dryer got smoky and burned out immediately. The front dest person brought a new one in , but didn't install it. It would've just slid on to the wall where the bad one was.The most used touched surfaces were dirty, especially the alarm clock, and some light switches etc. The shower curtain was tearing near the loops. It smells of cigarette smoke. In general the people were very polite and friendly. Not a bad price for being a few blocks from the beach and food services. All and all I would stay again and bring more Lysol cleaning wipes.😉
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Diago, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments, as they help us improve our services.We sincerely apologize for the inconvenience caused by the hair dryer malfunctioning and not being installed correctly upon replacement. Your comfort is our priority, and we will ensure that our team addresses this issue promptly in future instances.We also regret to hear about the cleanliness concerns you encountered during your visit, particularly regarding high-touch surfaces such as the alarm clock and light switches. Please rest assured that we take these matters seriously, and we are reinforcing our cleaning protocols to enhance guest satisfaction.Additionally, we acknowledge your observation about the shower curtain's condition; this will be addressed immediately to prevent similar occurrences in the future.On a positive note, we are delighted that you found our staff polite and friendly, as well as appreciating our convenient location near the beach and dining options. Your willingness to return is greatly appreciated, and we hope that on your next visit, you will experience an improved stay.Thank you once again for your valuable insights; they are instrumental in helping us elevate our service standards.
