Ratings based on 923 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 4, 2024
the condition of the room was beyond disappointing and dirty.
Comment from Hotel Management
Nov. 5, 2024 by Hotel Management, Hotel Management
Dear Ken, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We have noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you.Sincerely,Hotel Management
by A traveller
Posted Oct. 1, 2024 on Expedia
by A traveller
Posted Sep. 30, 2024 on Hotels
The room is spacious, clean enough, would have been better with shampoo and all other stuff for the shower. Paibt of the door was chipped, but all in all, great one night stay.
Comment from Hotel Management
Sep. 30, 2024 by Hotel Management , Hotel Management
Dear Myrasol, Thank you for your feedback! We’re pleased to hear you enjoyed our spacious room and found it clean. We apologize for the lack of shampoo and other amenities in the shower, as well as the chipped paint on the door. Your comments are invaluable to us, and we will address these issues to enhance our guest experience. We appreciate your input and hope to provide an even better stay at Extended Stay America during your next visit. Sincerely,Hotel Management
by A traveller
Posted Sep. 19, 2024 on Hotels
by A traveller
Posted Sep. 18, 2024 on Hotels
by A traveller
Posted Sep. 14, 2024 on Hotels
by A traveller
Posted Sep. 9, 2024 on Hotels
The room had ants they bother me the whole night
Comment from Hotel Management
Sep. 9, 2024 by Hotel Management , Hotel Management
Dear Ismael, Thank you for your feedback. We apologize for the inconvenience caused by the ants in your room. This is not the standard we strive to maintain, and we are addressing this issue with our team to ensure it is resolved promptly. Your comfort is important to us, and we regret that we did not meet your expectations during your stay. We appreciate your comments and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
by A traveller
Posted Sep. 6, 2024 on Hotels
by A traveller
Posted Aug. 22, 2024 on Hotels
by A traveller
Posted Aug. 20, 2024 on Expedia
Staff was nice. Room was clean and comfortable, just a little worn but nothing major. This property is great if you have a longer trip because of the amenities. No pool but the beach is close enough.
Comment from Hotel Management
Aug. 21, 2024 by Hotel Management , Hotel Management
Dear Laura, Thank you for your feedback. We’re pleased to hear that you found our staff nice and the room clean and comfortable. We appreciate your understanding about the room’s condition and are glad you enjoyed the amenities for your longer stay. While we don’t have a pool, we’re glad you found the nearby beach to be a suitable alternative. We look forward to welcoming you back to Extended Stay America and hope your next stay is even more enjoyable.Sincerely,Hotel Management
