Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2022 sur Expedia
Je n'ai rien apprecie de cette endroit. C'est vraiment pitoyable , mon camp de chasse est mieux que ca. Quand nous sommes entree dans chambre , nous etions consterne, le tapis est tellement vieux , y dois avois 15 ans , l'ameublement defraichit , et le matelas du lit tellement mou, qu'il serait mieux de dormir a terre. Jai demande d'avoir une autre chambre, et elle etait pire. Ces chambres etaient tellement pitoyable , que nous y sommes pas couches . Ont est alle ailleurs. Chambre non rembourser evidemment, et comme ont sen foutait. Non recommende ...
Commentaires de Gestion de l’hôtel
1 oct. 2022 par General Manager, Gestion de l’hôtel
Dear Daniel, Thank you for reviewing your stay and sharing your concerns. We are genuinely sorry that our accommodations did not meet your expectations and for the inconvenience this caused you. Rest assured, we have shared your feedback with the appropriate individuals to ensure that we are more consistent in our service delivery going forward. We certainly understand your frustrations, and we appreciate your patience in this matter. It is never our intention to disappoint our guests in any way, so we hope you will consider giving us another opportunity to regain your trust.Sincerely, Mona Patel,General Manager
par un voyageur
Publié le 5 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2019 par General Manager, Gestion de l’hôtel
Cyril, thank you for rating your nice experience at Rodeway Inn Oceanside. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.
Sincerely,
Mona Patel,
General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
The first room I was given, on the first floor, was absolutely disgusting. There was algae in the faucet knob, the carpet was damp, and there were gross stains on the drapes and the bench in the open closet area. I asked for a room change, and the manager was extremely kind and accommodating. The second room was a huge improvement. When I needed to leave a few days earlier than planned, the manager was very kind and offered a refund. The management of the place is wonderful, but the indoor portions of the property are in pretty bad shape. The pool seemed nice, and the landscaping is lovely. It's a very mixed bag.
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Dear Leisa, We are sorry for the disappointment you had with the overall look and feel of your property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We also sincerely apologize for the inconvenience caused due to the concerns you had in your initial room. Thank you for pointing out that our team was responsive and corrected this for you right away. We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation, and in some way, help restore your confidence in our hotel. We hope you will change your mind and give us another chance to host you.Sincerely, Mona Patel,General Manager
par un voyageur
Publié le 18 août 2024
Decent, no breakfast like advertised
Commentaires de Gestion de l’hôtel
19 août 2024 par Mona Patel General Manager, Gestion de l’hôtel
Dear Javier, We appreciate you choosing Rodeway Inn Oceanside and for taking the time to leave your feedback. It was great to learn about the enjoyable aspects of your visit. However, we regret not meeting all of your expectations and appreciate your feedback about our breakfast options. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon.Sincerely, Mona PatelGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Good deal!
Commentaires de Gestion de l’hôtel
18 août 2024 par General Manager, Gestion de l’hôtel
Dear Darline, We appreciate you for the wonderful review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. Thank you for choosing Rodeway Inn Oceanside. We hope to have the opportunity to welcome you back soon.Sincerely, Mona Patel,General Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
The bathroom especially the toilet was not clean. Tears in the curtains that let light in. Found a large bug by the bed. Musty smell.
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear Nancy, Thank you for being our guest and for sharing your thoughts. Please accept our apologies for not meeting your expectations regarding the concerns you had in your accommodations. We will address your comments appropriately. We want to reassure you we do everything possible to discourage their entrance to our hotel. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Mona Patel,General Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Older hotel
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Idalina, Thank you for choosing to stay at Rodeway Inn Oceanside and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we regret not meeting some of your expectations. Your feedback regarding the updates needed in our hotel is greatly appreciated. We are continuously working on plans for ways to enhance our guests' satisfaction. We hope to welcome you back again.Sincerely, Mona Patel,General Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par General Manager, Gestion de l’hôtel
Dear Kim, Thank you for choosing Rodeway Inn Oceanside and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon.Sincerely, Mona Patel,General Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
Room wasn't clean, alot hair in the shower , carpet wasn't clean
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
Dear Everardo, Please accept our apologies we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have addressed this with our staff, and we are grateful for your patience and valuable feedback. Thank you for being our guest. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely, Mona PatelGeneral Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
The place is not safe, the room was dirty, the floor mat was stained, and it had a strong bad smell. the furniture was old. The pool was horrible, the water was dirty. They were washing the stairs and the dirty water was running into the pool. This was horrible
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
Dear Ana, We apologize for the housekeeping issues you encountered in your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We also regret you were not entirely satisfied with the quality and condition of our accommodations. We have made a note of your comments regarding our hotel and will keep those in mind for future modernization. Furthermore, we are sorry for the pool conditions you described and will be working to improve upon this going forward. Thank you for sharing your review. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Mona PatelGeneral Manager
