Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2024 sur Hotels
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Just overall not a good experience
par un voyageur de South Grafton
Publié le 30 déc. 2023 sur Expedia
We were not let into the place, called Expedia multiple time for 3 hours. Expedia person said they have called the property manager and nothing else could be done. We had to book another hotel. Very bad experience.
par un voyageur
Publié le 17 juill. 2023 sur Expedia
My stay at Casa Princess was too short. Ms. Powell was very nice. The property was quiet and well organized, not to mention very sanitary. Everything was fairly new. Maybe we'll book it next time.
par un voyageur
Publié le 18 juin 2023 sur Expedia
Area was very secure. Staff members of the compound and management of the condo were very helpful
par un voyageur
Wonderful and private !! We loved it
Publié le 29 mai 2023 sur HotelsExperience was amazing. Quiet, peaceful. My family and I were able to relax and enjoy our vacation without a lot of people all over the place
par un voyageur
Publié le 4 mai 2023 sur Expedia
par un voyageur
Publié le 17 avr. 2023 sur Expedia
Beautiful, safe community and spacious property.
Softer pillows would make it excellent
par un voyageur
Publié le 24 févr. 2023 sur Expedia
par un voyageur
Publié le 22 févr. 2023 sur Expedia
I booked this property and tried contacting the owner via phone and that was impossible so I sent messages and still had mo response. When I got there the sordid not have my details so I was allowed to enter the property. I am still awaiting my refund. I have had no communication from the owner thus far. I will be taking this matter further if money is not refunded to my account.
Commentaires de Gestion de l’hôtel
23 févr. 2023 par -Manager, Gestion de l’hôtel
Ms. Brenda, this is Mark, the manager you spoke with the night you made your booking. The team at Casa Princess apologizes for any inconvenience caused. You insisted on speaking with the owners, and I can see that you still claim to have not spoken to the owner and you will not be able to do so. I'm sorry, but it is the responsibility of the property managers to handle such matters. Casa Princess is an independently operated villa and does not have the resources to instantly accommodate a 2 am booking made at the gate of the property. The guards are there to ensure the safety of the occupants and to alert management in the event of an impromptu booking, such as yours. I apologize, but opening the gates at 2 am simply because you made a booking is not part of our operational procedures. You did not wish to wait for me to arrive at the property, and I understand. The refund you requested has been processed, and we apologize if it has not yet appeared in your account. Depending on your bank, it may take 5-7 business days.
