Note fondée sur 2 182 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Expedia
par un voyageur de Silver Spring
Publié le 23 déc. 2024
My initial impression was quite positive. When I arrived I was greeted warmly and made to feel very welcome. The hotel entrance was beautiful and the view from the lobby was calming and inviting. My room was nice, the bed was comfortable and if I were a drinker the fully stocked in-room bar would have been phenomenal. There were a number of fun activities from bingo to line dancing. The pools were well appointed with chairs and umbrellas and I never had to search for a place to sit or lounge. The hospitality staff (not sure if that's what they call them) were extremely fun and friendly.
My one complaint is that the food was simply not good. I tried all but one of the restaurants and was disappointed at each of them. My main complaint is that there are very few healthy options at any of the meals. If you are a vegetarian or vegan you will not have many options if any (no vegan options). Pork and Beef were the predominant meats served. No turkey bacon, no chicken sausage. There was one day when they had a grilled fish option that was quite good but that was one day out of the 6 days I was there. They can do much better when it comes to the food.
par un voyageur de Nashville
Publié le 29 nov. 2024
Clean, nice, decent food. Feels like it wants to be nicer than it is. Mini bar only refilled upon pestering. Can't change the temperature in the roon, even though you should be able to do it. Try playing pool if the cue balls are missing, etc...
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear JOLENE,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager
par un voyageur
Publié le 13 oct. 2024
Food not so good
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Bradley Darren,Thank you for taking the time to write such a great review regarding your recent stay with us. We appreciate all of your kind words and recommendations. On the other hand, we are very disappointed to read that your culinary experience was unsatisfactory. Gastronomy is a key part of the guest experience here at the hotel, and our talented team of chefs always strive to offer a wide variety of local and international delights in order to please all palates. Your feedback is essential for our success and will be relayed with our Chef team.On behalf of the entire team, thank you and we look forward to welcoming you again soon! With appreciation, Hotel Riu Ocho RiosOnline Reputation Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The electricity kept going on and off. It was very disruptive as I had zoom meetings. Also, all the restaurants were not open so we did not get the full experience.
par un voyageur de DELRAY BEACH
Publié le 4 oct. 2024
Food at specialty restaurants was not good, buffet is better.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The property could have been more well kept,but not bad for my first Time the dislike is that they they were no ATM on the property the guys have the entertainment lock I have to say big up to all the entertainment crew keep up the good work.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The entertainment crew for the resort were absolutely amazing! The engagement with patrons, kept us laughing!!! Keep up the good work staff
par un voyageur
Publié le 3 oct. 2024 sur Hotels
