Note fondée sur 2 190 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Expedia
par un voyageur
Publié le 13 oct. 2024
Food not so good
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Bradley Darren,Thank you for taking the time to write such a great review regarding your recent stay with us. We appreciate all of your kind words and recommendations. On the other hand, we are very disappointed to read that your culinary experience was unsatisfactory. Gastronomy is a key part of the guest experience here at the hotel, and our talented team of chefs always strive to offer a wide variety of local and international delights in order to please all palates. Your feedback is essential for our success and will be relayed with our Chef team.On behalf of the entire team, thank you and we look forward to welcoming you again soon! With appreciation, Hotel Riu Ocho RiosOnline Reputation Manager
par un voyageur de DELRAY BEACH
Publié le 4 oct. 2024
Food at specialty restaurants was not good, buffet is better.
par un voyageur
Publié le 22 sept. 2024
As a Jamaican, going with an American who's partially disable was disappointed that she had to pay for the use of a wheel chair and
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Suzette,Thank you for your review. We regret that some of the aspects of the hotel did not meet your expectations.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Ocho RiosOnline Reputation Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
The staff was very professional and attentive. The resort was like paradise. My family and I have vacationed at this resort about four time already and we have always had a good experience.
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Riu Ocho Ríos, Gestion de l’hôtel
Dear Christopher,Your evaluation makes us want to continue working to offer the best service.Thank you very much!It is wonderful to learn you liked it.And we really look forward to welcome you again soon, Christopher.Warmest Regards, Hotel Riu Ocho RíosOnline Reputation Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
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par un voyageur
Publié le 22 août 2024 sur Expedia
The snorkeling from the beach was amazing! Unfortunately, they only had eight snorkel and masks for 500 people so getting a mask is often difficult. The constant loud music was very annoying. I was looking for a little quiet beach time and found it difficult to find a quiet area. It was like I was on spring break! Some of the staff were incredible and very friendly and others couldn’t give a shi⁉️. I will not be going back to this resort in Jamaica.
Commentaires de Gestion de l’hôtel
23 août 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Jennifer,Thank you for taking the time to share your feedback after your stay with us. At Riu, we are committed to maintaining the highest standards of service and continually strive to enhance the experience for each of our guests. We are truly sorry for the inconveniences you encountered and the impact they had on your experience. Please rest assured that your feedback has been shared with our management team to discuss any necessary improvements.We hope you will consider visiting us again so we can provide you with a better experience.Please accept our warmest regards,Hotel Riu Ocho RiosOnline Reputation Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
The food would be perfect if it was more abundant, and the Japanese food can be cancelled! It's not fresh at all! A very happy vacation
par un voyageur de Houston
Publié le 21 août 2024 sur Expedia
Food was awful, service was awful. I can't think of one good reason why anyone would want to stay in this hotel
Commentaires de Gestion de l’hôtel
22 août 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Christopher,Thank you for sharing your valuable feedback with us. We sincerely regret that certain aspects of your recent experience did not meet your expectations, and we are disappointed to hear about the shortcomings you encountered.Please rest assured that we have carefully noted your comments and are committed to improving our service and offerings based on your insights.We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Riu Ocho RiosOnline Reputation Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
Staying at ochos Rios was a great experience for my family. The food was amazing and not boring. The pools were gorgeous. The place is family oriented. I’ll definitely do it again…
