4/10 Poor
Wayne
Travelled with family
3 Sep 2024
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Even though they were priced $1000 - $2300 ABOVE their closest competitors, we decided to give them a try anyway. Below is a brief assessment of the overall experience:
THE GOOD:
Beach and central location are amazing. Their Italian Restaurant, (Gondola), and theirJapanese Restaurant, (Momo), were the ONLY good spots to get good tasting meals. Boulangerie was great for Desserts and coffee brands. The Piano Bar and Pianist created an intimate and enjoyable occasion. Nightly Entertainment line-up were typical hotel quality. Mattress in guest rooms wOUTSTANDING! We also found MOST wait staff to be courteous and efficient in all food areas. Sharna-Kay at Front desk was amazing! Vacation Club staffers were also proficient.
THE BAD:
Many Front Line Staffers unfriendly. More than 2-3 Agents and better processes needed during heavy forecasted times to avoid long excruciating lines. Food in Jerk Hut and Main Dining horrible in taste and presentation. Lots of bad tasting food wasted. Hotel has Black Mold on exterior. Lobby leaks during rain. Room Vents dirty. Unsafe raised transition from hall to guest room. Trip Hazzard. HSKP needs improvement.
Wayne
Stayed 7 nights in Aug 2024