Note fondée sur 1 198 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 mars 2023 par Hotel Management, Gestion de l’hôtel
Hello Annabel, Thank you for taking the time to share this wonderful review. It was our pleasure having you here and we hope to see you again. Best Regards
par un voyageur de Encino
Publié le 18 janv. 2025
Good hotel. Food and lodging were great. Service as well.
Commentaires de Gestion de l’hôtel
18 janv. 2025 par Hotel Management , Gestion de l’hôtel
Dear Mr,William.We're thrilled to hear that you enjoyed your stay with us and found our food, lodging, and service to be great. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience soon.Best regards,OsirisE-ConciergeMoon Palace Jamaica.
par un voyageur
Publié le 14 janv. 2025
Enjoyed the staff, entertainment, & food. Buildings & pools could use a little upkeep. Florider was not operational which my children were looking forward to.
Commentaires de Gestion de l’hôtel
14 janv. 2025 par Hotel Management , Gestion de l’hôtel
Dear Mr,Ron.We are delighted to hear that you enjoyed the service of our staff, the entertainment options, and the quality of our dining experiences.We sincerely apologize that certain areas, such as some buildings and pools, may not have met your expectations in terms of maintenance. We take your feedback very seriously and will use it to address these areas.We understand that your children were disappointed that the Flowrider was not operational. We apologize for any inconvenience this may have caused. We will investigate this matter further to ensure it is addressed promptly for future guests.We hope to have the opportunity to welcome you back to our hotel in the futureBest regards,OsirisE-ConciergeMoon Palace Jamaica.
par un voyageur
Publié le 23 oct. 2024 sur Expedia
The food and drinks were good. Customer service needs to be improved. Wouldn’t recommend going during a holiday, not enough staff to accommodate a large number. You can only reserve one restaurant on one day.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Ms/Mr, Olamide.Thank you for sharing your comments with us. We are glad to hear that you enjoyed the food and drinks. However, we are sorry to hear that your experience with our customer service was not up to your expectations, especially during a busy festive period. We would appreciate your feedback on our reservation policy, as your comments will help us improve our guests' experience. We look forward to the opportunity to serve you better in the future.”Best regards,Osiris ChavezE-ConciergeMoon Palace Jamaica.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Issues with reservation. Terrible customer service. Incompetent staff. Room had a leak and water was everywhere. No one seemed to care to assist. No compensation offered.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Ms, Anasthasia.We sincerely apologize for the issues you encountered during your stay, from the reservation process to the condition of your room. This is not the level of service we strive to provide, and we deeply regret the inconvenience you experienced. Please know that your feedback is being taken seriously, and we are addressing these concerns to ensure improvements. We hope to have the opportunity to make it right on a future visit.Best regards,Osiris ChavezE-ConciergeMoon Palace Jamaica.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
The food was good as well as the location was ideal for shopping and recreation.
Staff was helpful and pleasant.
The space is clean & well kept.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Ms, Denise.Thank you for taking the time to share your kind review. We are delighted to hear that you enjoyed the quality of our food, as well as our convenient location for shopping and recreation. It is also wonderful to know that our staff made a positive impression and that you found the property clean and well-maintained.Your feedback is truly appreciated, and it encourages our team to continue delivering excellent service. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Osiris ChavezE-ConciergeMoon Palace Jamaica.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
I love everything about this hotel went there for my brithday the best experience ever it was amazing big thank you to expedia for my v.i.p treatment the staff is amazing i will definitely go back 😊
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Ms, Keresha.Thank you for sharing such a wonderful review! We are delighted to hear that you chose to celebrate your birthday with us and that your experience was nothing short of amazing. It’s fantastic to know that you enjoyed the VIP treatment and that our team helped make your stay memorable.We truly appreciate your kind words about our staff, and we will be sure to pass along your compliments. It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Osiris ChavezE-ConciergeMoon Palace Jamaica.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The food was disappointing really disappointing
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mr, Robert.Thank you for taking the time to share your detailed comments, we regret your disappointment with your dining experiences. We aim to deliver tasty, high quality dishes and it is disheartening to know that this was not reflected during your visit. Your comments have been shared with our culinary team to ensure improvements are made.Thank you again for your feedback. We value your continued support and hope to have the opportunity to welcome you back and provide a stay that truly reflects the high standards we strive for.Warm regards,Osiris ChavezE-ConciergeMoon Palace Jamaica.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Quite satisfied.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mr,Ranford.Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay. Best regards,Osiris CE-ConciergeMoon Palace Jamaica.
par un voyageur de North las vegas
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mr, Ulises.Thank you for the 5-star review! We’re delighted to see that you had a great experience with us. Your support means a lot, and we’re glad you enjoyed your stay. If you have any additional comments or photos you’d like to share, we’d love to hear more about your visit.Looking forward to welcoming you back!Best regards,Osiris ChavezE-ConciergeMoon Palace Jamaica.
