Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderful stay
Publié le 26 oct. 2024 sur HomeAwayThe place was nice clean neat and the host along with her cleaning lady Shelly was on point! You are staying in the heart of Ochi which I love everyone from the staff on the property were very friendly and helpful. I will stay at this property again
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The location is great, the buildings are a little bit old and needs repair. The side I stayed on need cleaning attention. should be clean every day. The receptionist and the host needs to be on one accord. The Host is not really hosting and leaves the hosting up the housekeeper. The housekeeper may or maynot know the information of the renter. No one was there to meet or greet us..... the setup needs improvement and can be better.After making a call to the host, the housekeeper came (Shelly) she was pleasant and apologize for coming to settle us in after 8:00PM. If not for the call, she would not have showed up....Not Good......The front desk, PR needs a lot of improvement.
par un voyageur
Great location
Publié le 25 sept. 2024 sur HomeAwayGreat location and host was very accomodating
par un voyageur
Excellent stay
Publié le 12 août 2024 sur HomeAwayThis property was lovely and within walking distance of supermarkets, shops, the jerk chicken stand, Ocho Rios Jerk, taxi stations - including route taxis were easy to get to (walk) and within a 15 minute drive from the Knutsford (Drax Hall). The cleaning person was easy to reach and personable (Shelly). The property was not waterview (it didn’t say it was) but access to the pool was so easy and access to the beach was easy as well - walk downstairs to the gate and enter. It was also very easy to work with the owner and we greatly enjoyed our stay.
par un voyageur
Sonnige Winterferien
Publié le 16 févr. 2024 sur HomeAwayAlles in allem eine sehr schöne Anlage!
Ein Wehrmutstropfen für uns war die nicht funktionierende Klimaanlage, die auch in unseren sechs Tagen des Aufenthaltes nicht repariert wurde.
Insgesamt aber empfehlenswert!!
par un voyageur
Nice location
Publié le 20 janv. 2024 sur HomeAwayThe property manager was very nice and accomodating. I loved the location in close proximity to the shopping are we walked to do what we wanted to do.
We rented a 2 bedroom but received a loft with 1 bedroom. The sheets on the beds in the loft were not clean. When we walked in the space I could smell stale bleach water as if the place was hurried wiped. The stairs on the walk to get to the space were never swept in the 4 days we were there. The same garbage we saw when we arrived were the same garbage we passed when we were leaving, 4 days later.
The bedroom air conditioner never worked the 4 days we were there. We never received any cleaning or offer for cleaning for our entire stay.
Our food was overtaken by ants on the countertop on our second day.
We were charge one price and now I saw an increase in the cost on my credit card.
This could have been a great stay if simple accomadations were in place.
par un voyageur
10 day stay with friends
Publié le 20 juill. 2023 sur HomeAwayThe apartment was clean and neat and loved the proximity to the beach. Close to strip with lots of activities and nightclub!!! The locals were welcoming, I enjoyed interacting with them daily. I will be booking again in the near future.
par un voyageur
GREAT location and property
Publié le 14 mars 2023 sur HomeAwaySand Castles is great. Ive always loved staying there. I will say that this unit could use a bit of upgrades. The pots and pans are in terrible shape and there was no serving wear other than a slotted spoon. No mixing bowls or platters. VERY limited silverware. It made it hard to cook in the room. The sheets on the twin beds in the loft were very thin and old with holes. The elastic was gone so they wouldnt even stay on the bed.
Shelly, the property manager, was a sweetheart though...she was very responsive to our needs and requests. I wish the owner would put a few bucks into the place because I would LOVE to stay there again but for the nightly price I feel its a bit overpriced and shabby.
par un voyageur
Great location
Publié le 10 janv. 2023 sur HomeAwayWe really enjoyed our stay here. Everything was in walking distance and the condo was in a secure location. We didn’t really have to drive anywhere. The restaurant and pool serve delicious food.
par un voyageur
Good location / cleanliness was lacking
Publié le 14 nov. 2022 sur HomeAwayLocation is 10/10 but inside was 2/10 reason number 1. No mesh so bugs were croling in easy. #2.Dishes were all rusted and not useful at all we had to go out and buy our own. #3 pictures of the place were different than what we ended up up in. Carpet in the livingroom is pointless full of sand like it's outside and no vacuum 😒 just a broom so it's worst if you try to do something to clean it up.
Communication was good but place is not kept in good condition at all. You come in and it's too late if you booked for 2 weeks like us. Was very disappointed.
If she would invest a bit in that place and not just look to collect I would have been back and would recommend .
Not again !
Commentaires de Gestion de l’hôtel
20 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Jelena,
Thank you for taking the time to share your feedback on our property's location. However, we must address an important matter regarding your stay. Our records indicate an outstanding balance, and we kindly request that you settle this to ensure fairness to all our guests and maintain the quality of service we provide.
Regarding the cleanliness concerns you raised, we take these matters seriously and assure you that our team works diligently to maintain a high standard. We regret that you did not inform us of these issues during your stay, as we would have immediately addressed them and not one YEAR AFTER.
As a fellow property manager, we hope for a more professional approach, especially regarding the payment matter and the impact of your review. The negative review has affected our property's scoring, and we lost our premier status, leading to canceled reservations and significant implications for our business and staff.
While we respect your right to share your opinion, we hope that in the future, you will consider the consequences of such actions on the livelihoods of others in the hospitality industry.
We value all feedback from our guests, and we would have appreciated the opportunity to address your concerns during your stay, ensuring a more pleasant experience.
We wish you safe travels and hope that you will reconsider your approach to reviews and payments in the future.
