Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,5 Service et personnel
2,4 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par KC, Gestion de l’hôtel
Hi Bunantie,Thanks for your review.We are sorry for the issues with your reservation.We thank you for choosing Sky Castles and hope to host you another time with a great experience.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Gruesome dreadful property which needs gutting .. kitchen cupboard need ripping out and property needs a good update. DO NOT book this apartment .. we stayed only one night then fled…. Pictures do not depict the actual true state of the property and the managers could not care less … saw cockroaches.. cobwebs everywhere.. old broken furniture… spend your money elsewhere
Commentaires de Gestion de l’hôtel
21 févr. 2024 par VT, Gestion de l’hôtel
Thanks very much for your comments. We have noted everything and we are so sorry about this. We assure you that every comment is checked if required the action is taken. We hope you will re consider and stay with us in the future. Best regards
par un voyageur
Publié le 6 sept. 2023 sur Expedia
Was an ok experience
Commentaires de Gestion de l’hôtel
7 sept. 2023 par KC, Gestion de l’hôtel
Hi Rose,Thanks for your review. We are happy that you enjoyed your stay and hope to host you again with a great experience.
par un voyageur
Publié le 27 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2023 par FP, Gestion de l’hôtel
Hi Lauri Anne,Thanks for your review.We are happy that you enjoyed your stay and hope to host you again with a great experience.
par un voyageur
Poor Condition
Publié le 16 août 2023 sur HotelsThis room needs proper cleaning and better bedding. The sheets and towels were old and worn out, and the bathroom was a disgrace. Inside the room smells like a hospital, the furniture was old, the drawers were a challenge to get opened and the AC was not working well, especially at night. We had no wifi for the entire stay and worst of all, it was like a scavenger hunt to find the room. I was very dissappinted. The property has a beautiful view of the ocean and its close enought to the town, nice staff, clean surroundings but they need to work on the interiors.
Commentaires de Gestion de l’hôtel
16 août 2023 par KC, Gestion de l’hôtel
Hi Shadeek,Thanks for your review.We are sorry you were disappointed with your room. We will look into the issues you had and make every effort to rectify same.We are happy that you like the view, staff and surroundings. We thank you for staying with us and hope to host you again witha great experience.
par un voyageur
Publié le 19 mars 2023 sur Expedia
The location is good besides it’s hills of hills to walk up. The cleaning was ok inside needs some work but it’s worth what I paid for. I didn’t like the fact it had no iron but an ironing board, the power went out for 8hrs no one said nothing then the next day the wifi went out for 2 days. The shower needs to be tightened soon as u turn it on the knobs look like it’s about to fall off
Commentaires de Gestion de l’hôtel
24 mars 2023 par KC, Gestion de l’hôtel
Hi Veronica,Thanks for your review.We are sorry for the issues you had. We will be making every effort to ensure these issues do not reoccur.We thank you for staying with us and hope to host you again with a better experience.
par un voyageur
Publié le 28 juill. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2023 par FP, Gestion de l’hôtel
Hi Steven,Thanks for your review.We are happy you enjoyed your stay and hope to host you again.
par un voyageur
Publié le 27 mars 2022 sur Expedia
Commentaires de Gestion de l’hôtel
19 avr. 2022 par VT, Gestion de l’hôtel
We thank you so very much for staying with us. We hope to host you again in the future.
par un voyageur
Publié le 24 févr. 2022 sur Expedia
par un voyageur
Publié le 9 août 2021 sur Expedia
The room was not prepared to accommodate visitors. The toilet had faeces in it, which indicated to me that the bathroom had not been cleaned. When we entered the room, it was overflowing with mosquitoes. The bedsheets felt dusty and there was a vase on a table that was breeding mosquito larvae. All indicating to me that this room, had not been cleaned and certainly had not been sanitized in preparation for guests.
Commentaires de Gestion de l’hôtel
11 août 2021 par Vana, Gestion de l’hôtel
We thank you for your comments. We are so sorry about these matters. We will follow up to ensure these are
taken care off. Please stay safe and we hope to host you
in the future. Best regards
