Ratings based on 18 Guest Reviews
Hear it directly from our travellers
1.9 Room cleanliness
2.4 Service & staff
1.5 Room comfort
1.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Durango
Posted Nov. 3, 2024
This property was falsely advertised. The exterior of the building has undergone severe disrepair since the photos were first taken. The interior appeared nothing at all like the photos shown -room was dirty, missing sheets, toilet was disgusting. Door was missing a deadbolt. Staff were friendly and responsive but not proactive About the state of the room.
Comment from Hotel Management
Nov. 8, 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Rachel! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A traveller
Posted Nov. 4, 2023 on Expedia
Very dirty
Comment from Hotel Management
Dec. 6, 2023 by Noah, Hotel Management
Hi, Alex fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah
by A traveller from Moreno Valley
Posted Jun. 21, 2023 on Expedia
It’s cheap but, There’s no air conditioning, everything is old, dirty and destroyed…
Comment from Hotel Management
Jun. 24, 2023 by Lisa, Hotel Management
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Lisa
by A traveller
Posted May 17, 2023 on Expedia
Dirty all over
Comment from Hotel Management
May 18, 2023 by Ava, Hotel Management
Hi, Crystal! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava
by A traveller
Posted May 17, 2023 on Expedia
Comment from Hotel Management
May 18, 2023 by Ava, Hotel Management
Hi, Crystal! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava
by A traveller
Posted Nov. 6, 2022 on Expedia
The facilities are very poor
Comment from Hotel Management
Dec. 6, 2022 by Ammy, Hotel Management
Hi, Veronica! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.
by A traveller
Posted Jul. 24, 2024 on Expedia
El linmuble le falta mantenimiento, se oye mucho ruido y el personal del turno de la tarde no me pudo apoyar con el Wifi, no hay servicios básicos como toallas o jabón y sobre todo el papel higiénico, pero por el precio y las fecha no se puede pedir más, pero ya no regresaría , ya que hay mejores hoteles por la zona, las fotos distan mucho de la realidad.
Comment from Hotel Management
Jul. 29, 2024 by Noah, Hotel Management
Hola, sentimos las molestias ocasionadas. Nos gustaría darle las gracias por compartir comentarios tan valiosos. Definitivamente podemos trabajar en ello para asegurarnos de que su próxima estancia resulte ser impresionante. Saludos, Tim
by A traveller
Posted Jul. 22, 2024 on Expedia
El costo va adecuado a la propiedad, bueno en general
Comment from Hotel Management
Sep. 16, 2024 by S, Hotel Management
¡Hola, Inés! Muchas gracias por estar con nosotros. Esperamos seguir contando con tu cariño y apoyo. Saludos, Tim
by A traveller
Posted Jul. 22, 2024 on Hotels
Pésimo, no debería existir ese hotel. Las camas solo con una sábana, nada de amenidades, las fotos de las habitaciones distan de la realidad, cero sericio y limpieza, hasta se tenía sensación de inseguridad. Terrible.
Comment from Hotel Management
Sep. 16, 2024 by Tim, Hotel Management
Sentimos mucho saberlo, Luis. Gracias por notificarnos este problema. Sin duda lo trasladaremos al equipo pertinente para que tome medidas correctivas y se asegure de que no se repita en el futuro. Saludos, Noah
by A traveller
Posted Jul. 19, 2024 on Expedia
Las camas muy duras,, no salya shua caliente,
Comment from Hotel Management
Sep. 16, 2024 by Amy, Hotel Management
Disculpa los problemas que has tenido, Ivette. Hemos tomado nota de su experiencia esta vez. Tenga la seguridad de que nos esforzaremos en el futuro para garantizarle una gran estancia con nosotros. Saludos, Tim
