Note fondée sur 839 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Property was dirty had bedbugs
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Guadalipe,We take all feedback seriously and have shared your concerns with our team for immediate attention. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused during your stay. Kindly reach out to our management for further assistance and clarification.
par un voyageur
Publié le 8 août 2024 sur Expedia
En esta ocasión que me hospedé, la habitación que me asignaron quedaba por fuera del edificio. Por lo anterior algunos huéspedes salían y entraban azotando puertas y platicando en voz alta ya hasta altas horas de la noche.., se sentaban en las escaleras y no dejaban pasar.
Estacionaban sus carros frente a nuestra habitación y los aceleraban como compitiendo a ver cuál sonaba más fuerte.
Considero que hay que estar más al pendiente de esta área porque es la más problemática.
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello Norma,Lamentamos escuchar sobre su experiencia durante su estancia. Sus comentarios son importantes para nosotros y serín compartidos con el equipo correspondiente para mejorar nuestro servicio. Trabajamos constantemente para garantizar un ambiente tranquilo y respetuoso para todos nuestros huspedes. íEsperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia mís placentera!
par un voyageur de Calgary
Publié le 8 août 2024 sur Expedia
It was tuesday. People were uo all night! At $62 you get what you paid for!
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Barry, We regret to hear about your experience. Guest feedback is valuable in helping us improve our service. Should you have any further concerns, please reach out to our management team directly for assistance.
par un voyageur
Publié le 6 août 2024 sur Expedia
the pool area wasnt to bad! I didnt like that the room was put in there was people around us smoking and also you could smell marijuana being smoked close to our room. you could smell it really bad, also they claimed to not have a record of us even booking a room with them when i had proof and I had to rebook our room and it cost us more because of it. the room was ok but the bathroom had mold in and around the tub. also they dont tell the housekeeping that someone is still in their room. over all we have decided not to stay there again and also the check in staff was really rude also checking in and out
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Tracy,Thank you for your feedback. We are pleased to hear that you enjoyed our pool area. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with smoking near your room and the cleanliness of the bathroom. We understand how frustrating it must have been to deal with booking complications and any perceived rudeness from our staff. Your comments are important to us as we strive to improve our guest experience, and we hope you might reconsider staying with us in the future to see the improvements we will be making.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Devona,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kira,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Ami,We are delighted to hear that you had a wonderful stay with us! It was a pleasure hosting you, and we hope to welcome you back soon for another excellent experience.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Tomeka,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!
par un voyageur
Publié le 2 août 2024 sur Expedia
Don't go with family. This is for blue collar workers only!
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello ced,We appreciate your feedback and will take it into consideration for our future guests. We aim to provide a comfortable stay for all our visitors to enjoy.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Isaac,We apologize for falling short of your expectations during your stay. Please reach out to us directly with any specific feedback you may have so we can address any issues accordingly. We hope to have the opportunity to better serve you in the future.
