Note fondée sur 886 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 nov. 2024
Very good
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Carmen,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 18 nov. 2024
Hot tub was nasty. Walls and mirrors were not clean.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Randy,Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We take cleanliness and maintenance very seriously, and we are committed to providing a comfortable environment for all our guests. Our team is continuously working to ensure all areas, including the hot tub and guest rooms, are properly cleaned and well-maintained. We appreciate your comments as they help us improve, and we hope you will consider staying with us again in the future.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Guadalupe,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Lou!I appreciate your wonderful 5-star review very much. It's amazing to hear that your stay was filled with so many lovely experiences. We are delighted that everything met your expectations. Your encouraging words mean a great deal to us and inspire our staff to keep delivering exceptional service. We really hope to have you back soon for another amazing visit!
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Manger always goes above and beyond. Room was amaclean.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Annabelle!We're so pleased to hear that our manager consistently goes above and beyond to make your stay special! It's wonderful to know that you found your room immaculate as well. We strive to create a welcoming atmosphere with friendly service and clean accommodations, and it’s fantastic to see that reflected in your experience. We can’t wait to welcome you back for another enjoyable stay!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Trashy place and very rude. They have prostitution and drugs all over the place. People roaming around at all hours of the night. I was sitting in the lobby waiting for my funds to hit my account and watched 10-15 guest check in and not one of them were asked about a deposit. As soon as I stepped up to the counter the owner or the guy that runs the place asked me about a deposit. I said "a deposit, you didnt say anything to any of them about a deposit" he responded with its up to my discretion on who does and doesnt have to leave a deposit. I was paying with a credit card so i shoupdnt have had to leave a deposit in the first place. Then he tells me there was an issue with the booking. That i needed to go back into my app and cancel the reservation that way we could proceed. Once i canceled it he told me there wasnt anything he could do for me. So since they had already charged my card online and that was all the money i had at the time it left me with nothing no car or place to stay so because of this very inconvenient run in i had to stay outside all night. Just a terrible experience altogether
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello Dylan, We regret to hear about your experience at our hotel. We take all allegations seriously and have strict policies against illegal activities. Deposit requirements can vary based on booking methods, and we apologize for any miscommunication. We recommend reaching out to management directly to address your concerns further. We sincerely apologize for any inconvenience caused and appreciate your feedback for future improvements.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jessie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Normal motel-like experience.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Hello Susan,We appreciate you sharing your feedback with us. If you have any specific details you'd like to discuss further, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Dante,We are thrilled to hear that you had a fantastic stay with us! We look forward to welcoming you back in the future.
par un voyageur
Great experience
Publié le 4 oct. 2024 sur HotelsThis is our 4th time staying. Beds are huge and comfortable. Rooms are clean.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Shawna,We are delighted to hear that you enjoyed our comfortable beds and clean rooms during your stay. It's always a pleasure to welcome back returning guests like yourself who appreciate our accommodations. If you have any further feedback or requests for your next visit, please feel free to reach out to us directly.
