Ratings based on 116 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 27, 2024 on Expedia
Very convenient if you have a car, but staff REALLY does not speak any English. That said, they do really try hard to help! Very friendly.
Comment from Hotel Management
Mar. 31, 2024 by Sasaki, Hotel Management
Thank you very much for staying at Hotel Route Inn Ofunato.Once again, we would like to thank you for taking the time out of your busy schedule to contribute.Regarding the location, there are restaurants, supermarkets, convenience stores, etc. that were rebuilt after the earthquake in the vicinity of the hotel, so we believe that you can use them without any inconvenience when eating or drinking. However, when it comes to sightseeing around the city or touring the disaster-stricken areas, I believe it would be more comfortable to have a car.We apologize for any inconvenience caused regarding the English proficiency of our staff. We will do our best to ensure that your stay will not be uncomfortable because you do not speak English. I would be very happy if I could at least convey that feeling.All of our staff will continue to work hard to make your stay a comfortable one. We hope you will use our hotel when you come to Ofunato.
by A traveller
Posted Aug. 1, 2021 on Expedia
Terrible service. Hotel refused to supply 2 pillows for 2 guests! Only one pillow for 2 people. The hotel asked for an additional 1,500 yen for one “extra” pillow!
Also, refused to check in before 4 pm. Most hotels are 3 pm. Waited one hour in lobby after a long drive.
Wifi was also spotty in lobby.
And lots of noise from staff in lobby.
Also, the hotel charges for parking. Every other hotel in this region gives free parking.
by A traveller
Posted Jul. 25, 2020 on Hotels
by A traveller
Posted Sep. 27, 2024 on Hotels
by A traveller
Posted Sep. 21, 2024 on Hotels
by A traveller
Posted Sep. 8, 2024 on Expedia
by A traveller
Posted Sep. 6, 2024 on Hotels
by A traveller
Posted Aug. 25, 2024 on Expedia
若干建物内の音が聞こえる以外は満足また泊まりたい
Comment from Hotel Management
Aug. 26, 2024 by ホテルルートイン大船渡 フロント 千葉, Hotel Management
この度はホテルルートイン大船渡をご利用頂きまして誠に有難うございます。建物内の音が聞こえるとのご意見、今後の検討課題とさせて頂きたいと存じます。またお部屋のご希望がありましたらできる範囲で対応させて頂きますので気兼ね無くお申し付け下さいませ。お客様により良いご宿泊を提供出来るよう精進して参ります。またのご宿泊スタッフ一同心よりお待ち申し上げております。
by A traveller
Posted Aug. 4, 2024 on Expedia
by A traveller
Posted Jul. 21, 2024 on Expedia
