Note fondée sur 387 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Lisa GM, Gestion de l’hôtel
Thank you for the wonderful review! I hope you can come and stay with us again.
par un voyageur
Publié le 29 août 2024 sur Expedia
We found a dead roach in the floor if our room! Otherwise room "looked" clean. The hotel reservations person demanded an ID from me. I was not the person who booked the reservation! She then proceeded to scan my passport! I don't even think that's legal! She said everyone who is staying here needs to provide ID.
Commentaires de Gestion de l’hôtel
29 août 2024 par Lisa GM, Gestion de l’hôtel
I am sorry about the ID. It is ESA policy for anyone staying inside of the hotel that they have to have a valid ID, and it has to be scanned into the system. We do not allow people without a valid ID to stay at the hotel for employee and guest security reasons. We hope you will understand this is for employee and guest safety. Thank you
par un voyageur
Publié le 13 août 2024 sur Expedia
I’ve stayed in some weird places before but this one was something else. The mist that hits you in the face when you open the room is disgusting. Seriously think I was inhaling someone smokng/ making meth.
On check in I heard someone was “smoking to much meth and his heart hurts” then the ambulance came. The staff was nice only so much they can do. The place is just weird to walk around with all the people there. What the hell extended stay
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Giovanni,Thank you for sharing your experience with us. We’re truly sorry to hear that your stay wasn’t as comfortable as it should have been. Our team is committed to providing a safe and pleasant environment, and we’re working hard to address the concerns you’ve raised. Your feedback is invaluable as we strive to improve. We appreciate your kind words about our staff, and we hope you’ll consider giving us another chance in the future. Wishing you safe travels ahead.Sincerely, Hotel Management
par un voyageur
Publié le 3 août 2024 sur Expedia
Dirty place to sleep in
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sean,Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Publié le 20 juill. 2024 sur Expedia
The toilet constantly ran and was dirty. The floor was dirty and had hair on it. The TV didn’t work, I called the desk I was told they would come and look at it. No one came!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear David,Thank you for your feedback about your recent stay. We understand that cleanliness is crucial for a pleasant experience, and we're truly sorry we didn't meet your expectations this time. We take your concerns seriously and will address them with our team to improve our service. It’s unusual for our front desk to be unresponsive, and we regret that this was your experience. We appreciate your comments as they help us enhance our service. We hope you'll give us another chance to provide the high-quality experience we’re known for. Thank you for staying with us.Sincerely, Hotel Management
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Noisy and not clean
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Julie,Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will give us a chance to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 29 juin 2024 sur Expedia
Bed is way to small for 2
Commentaires de Gestion de l’hôtel
30 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Doye, We appreciate your feedback regarding the bed size. Guest comfort is important to us, and we understand your concern. We strive to provide comfortable accommodations for all our guests and regret any inconvenience caused. Your comments will be shared with our team for consideration as we continually seek ways to enhance our guests' experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 29 juin 2024 sur Expedia
Didn’t like that I paid for my stay which was a Thursday and couldn’t check in until Friday so had to stay the night out in the parking lot. Never received a refund. I don’t recommend this hotel for their poor service.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Edward, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
par un voyageur
Publié le 27 juin 2024 sur Hotels
par un voyageur
Publié le 19 juin 2024 sur Expedia
Many cooking - smells in hall. Dirty mop head left in kitchen sink. Wasn’t very cozy or welcoming- very basic. Many pets around.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Audrey, Thank you for staying with us and sharing your concerns. We aim to provide an exceptional experience for every guest, so we apologize for not meeting your expectations during your visit. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your review will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve. Please accept our apologies, and we hope you will give us another opportunity to provide you with a better experience.Sincerely,Hotel Management
