Note fondée sur 385 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Expedia
Dirty place to sleep in
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sean,Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Publié le 20 juill. 2024 sur Expedia
The toilet constantly ran and was dirty. The floor was dirty and had hair on it. The TV didn’t work, I called the desk I was told they would come and look at it. No one came!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear David,Thank you for your feedback about your recent stay. We understand that cleanliness is crucial for a pleasant experience, and we're truly sorry we didn't meet your expectations this time. We take your concerns seriously and will address them with our team to improve our service. It’s unusual for our front desk to be unresponsive, and we regret that this was your experience. We appreciate your comments as they help us enhance our service. We hope you'll give us another chance to provide the high-quality experience we’re known for. Thank you for staying with us.Sincerely, Hotel Management
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Noisy and not clean
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Julie,Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will give us a chance to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 29 juin 2024 sur Expedia
Bed is way to small for 2
Commentaires de Gestion de l’hôtel
30 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Doye, We appreciate your feedback regarding the bed size. Guest comfort is important to us, and we understand your concern. We strive to provide comfortable accommodations for all our guests and regret any inconvenience caused. Your comments will be shared with our team for consideration as we continually seek ways to enhance our guests' experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 29 juin 2024 sur Expedia
Didn’t like that I paid for my stay which was a Thursday and couldn’t check in until Friday so had to stay the night out in the parking lot. Never received a refund. I don’t recommend this hotel for their poor service.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Edward, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
par un voyageur
Publié le 27 juin 2024 sur Hotels
par un voyageur
Publié le 19 juin 2024 sur Expedia
Many cooking - smells in hall. Dirty mop head left in kitchen sink. Wasn’t very cozy or welcoming- very basic. Many pets around.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Audrey, Thank you for staying with us and sharing your concerns. We aim to provide an exceptional experience for every guest, so we apologize for not meeting your expectations during your visit. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your review will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve. Please accept our apologies, and we hope you will give us another opportunity to provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 17 juin 2024 sur Hotels
I enjoyed it. I stayed a week and one day. No one came up to my room bothering me for housekeeping. I was left to my self which I enjoyed. The front desk people were nice every time I needed something. Overall service and comfortability was amazing, 10/10.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Kiana, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely, Hotel Management
par un voyageur
Publié le 16 juin 2024 sur Expedia
The literally waited 20 minutes at front desk before someone even showed up to check me in
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Gabino, We're grateful for your feedback following your stay. Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we understand your frustration regarding the various issues you described. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to making improvements. Your review is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management
par un voyageur
Extended Stay America Select Suites - Ogden, utah
Publié le 16 juin 2024 sur HotelsThe front desk girl was super cute and fun! Check in was very easy. The room was clean and we really enjoyed our one night stay, Favorite part was the regular size fridge where could make ice and refreeze our ice packs. Hotel was convenient to exit and enter freeway with a great Mexican restaurant across the parking lot. Best Extended Stay Hotel we have stayed at. Would come again!!
