Note fondée sur 585 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Don’t Expect Much
Publié le 20 sept. 2024 sur HotelsThe toiletries were pathetic. We had to go buy shampoo, condition and body wash. The place has what looks like a new kitchen but absolutely nothing was in it - not even a roll of paper towels. AND there is no elevator to the 2nd floor.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Thomas,Thank you for taking the time to tell us about your experience at the HomeTowne Studios East Lansing - Okemos. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies as the toiletries and kitchen were not up to your standards. In regards to the elevator, it is not an offered amenity at our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Darnell, The staff at the HomeTowne Studios by Red Roof East Lansing - Okemos and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Trever. The staff at the HOMETOWNE STUDIOS EAST LANSING - OKEMOS and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Robert, The staff at the HomeTowne Studios by Red Roof East Lansing - Okemos and I are thrilled to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Darnell, We at the HOMETOWNE STUDIOS EAST LANSING - OKEMOS are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Hotels
We were there to drop our kid off at MSU. Laundry on site was so convenient. Mary was an amazing host. She was friendly and eased our worries. It was great having restaurants in walking distance.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Emilio,Thank you for taking the time to complete our guest survey at the HOMETOWNE STUDIOS EAST LANSING - OKEMOS. I'm so glad you were pleased with the convenient laundry on site and the area in which we reside. I will make sure to share your comments regarding the great service you received from Mary with the rest of our team. At Red Roof, positive guest feedback like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
The cable did not work and I could only get one channel.
Commentaires de Gestion de l’hôtel
26 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof East Lansing - Okemos. Our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unsatisfied with your stay as the cable did not work and you could only get one channel. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Robert, We at the HOMETOWNE STUDIOS EAST LANSING - OKEMOS appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Property not clean, outdoors also not clean, dog crap everywhere outside
Commentaires de Gestion de l’hôtel
21 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Natasha, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof East Lansing - Okemos. Please accept our apologies for all the inconvenience caused by the issues you had with our property's cleanliness. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Hotels
If you're looking for somewhere that's spacious quiet with good rates for a long term stay . This is the place . The weekly rates are the great. The area makes you feel safe . The staff are friendly and professional.
Commentaires de Gestion de l’hôtel
20 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Darnell,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios East Lansing - Okemos. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly, professional front desk staff, great pricing and spacious, quite room. Thank you for your 10/10 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
