Note fondée sur 1 058 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Noemie,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!
par un voyageur
Publié le 16 août 2022 sur Expedia
Personnel très sympathique, possibilité de parler en espagnol.
Dommage que la piscine ne soit pas en extérieur.
Commentaires de Gestion de l’hôtel
17 août 2022 par Sophia CSR, Gestion de l’hôtel
Dear Max,
We truly appreciate your business, and we are pleased to know that you enjoyed the overall hospitality delivered by the staff and that you had a peaceful stay. Thank you for appreciating all the aspects you liked. Our team is eagerly waiting to host you again soon!!
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Minerva,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jean,We genuinely want to understand what went wrong so we can make the necessary improvements. Please share more details about your stay so we can address any issues and work towards enhancing our service. We hope to have the opportunity to better serve you in the future and show our commitment to continuous improvement.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Bonnie,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.
par un voyageur de Covington
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jennifer,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Suzanne,Thank you for your 5-star ratings! We truly appreciate having you as our guest. Our passion is to offer exceptional comfort and service, and we are grateful for your support. We look forward to welcoming you back soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Room was nice with modern Kureg coffee maker. We stayed for 3 nights and had minimum housekeeping of towels and trash only. We had to ask at the desk for additional coffee, coffee cups and tissues.
Hot breakfast was good but we left almost an hour later than anticipated the last morning because the breakfast attendant was late and slow in setting up.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dwight,We are happy you enjoyed the room and the modern Keurig coffee maker, and that the hot breakfast was good. However, we apologize for the inconvenience with housekeeping services and the delay in breakfast on your last morning. We'll address these concerns to improve our service for future stays. We hope to have the opportunity to welcome you back!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Room was clean and large. Bed was very comfortable. Only problem was that when we arrived, we were given the wrong type of room. I booked two queens and was given a king room. Because of how we were traveling, I needed the two queen beds and when I asked the front desk, I was told it could not be changed because they had decided to give that room to somebody else. Not quite sure why they would think that was appropriate to do so after I paid for the other room. They just assumed that I could make due with a king because somebody else had kids and needed the other bed. It must’ve never dawned on them that I had two people that needed two separate beds. I was told that there was nothing they could do even though I showed them that I paid for two queens. They basically said sorry can’t help you. Weird and slightly unprofessional
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Haley,We are happy to hear that you found the room clean and comfortable, but we sincerely apologize for the mix-up with your room type. It’s frustrating when your reservation isn’t honored, especially after paying for a specific arrangement. We understand how important it is to have the right accommodations, and it’s disappointing that the front desk was unable to resolve the issue. Your feedback is valuable, and we'll review our processes to ensure better handling of these situations in the future.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Amazing visit. Great customer service.
