Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Amy Front desk lead , Gestion de l’hôtel
Thank you for the feedback! I’m glad to have received an 8 out of 10, and I appreciate the recognition of our strengths. I’m always looking for ways to improve, so I’d love to hear any specific areas where you think we could enhance our work performance to achieve even better results next time. Your input is really valuable to me!
par un voyageur
Business trip
Publié le 21 oct. 2024 sur HotelsThe very best motel we have stayed in OKC! We are here 2 times a year on business and this will always be our first choice. Very quiet and convenient to everything. Very nice staff.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Amy , Gestion de l’hôtel
Thank you so much for your amazing review! We're thrilled to hear you had such a great experience with us. Your feedback truly means the world to our team, and we’re so happy that we could meet your expectations. We’re looking forward to having the pleasure of serving you again soon!If you ever need anything, don’t hesitate to reach out. Thanks again for your support!
par un voyageur
Not a pleasant stay.
Publié le 21 oct. 2024 sur HotelsMy room was not serviced. The bed was stripped and the bathroom still needed cleaning. I was given an upgraded room. Which was appreciated. However, it too was not completely serviced as it was missing a shower curtain.
The property has a bar/night club next to it. The music is played so loud the music and vibrations of it were heard/felt even being on the 4th. floor.
I checked out at around 4:30am. The front desk clerk was sleeping.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Amy Front desk lead , Gestion de l’hôtel
Dear [Guest's Name],Thank you for reaching out to us, and I sincerely apologize for the issues you've encountered during your stay. We always strive to provide a comfortable and relaxing environment, and I regret that we fell short of your expectations.Regarding the lack of room servicing, this is certainly not our standard practice, and I understand how important it is for you to have your room attended to regularly. I’ve notified our housekeeping team to ensure this doesn’t happen again.Additionally, I’m truly sorry for the disturbance caused by the loud music from nearby events. We understand how disruptive noise can be, especially when you're trying to relax. Please know that we are looking into this matter with the relevant departments and will do our best to minimize any future disruptions.We appreciate your understanding and feedback as it helps us improve our service. Should there be anything else we can do to enhance your experience, please let us know.We value your patronage and hope to make the rest of your stay more enjoyable.Best regards,Amy
par un voyageur
Good but a couple issues.
Publié le 20 oct. 2024 sur HotelsHotel was clean and was had a safe feel to it. The tv was broken but usable. My biggest issue was the carpet was wet throughout. It was a known issue though as a large fan had been placed in the room to dry the floor while we were there.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Amy Front desk lead , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're glad to hear that you found the hotel clean and felt safe during your stay. We apologize for the issue with the wet carpet. While we were aware of the situation and had placed a fan to help with the drying, we understand that this may have been an inconvenience. We'll be sure to address this issue moving forward to ensure a more comfortable experience for all of our guests. Thank you again for your understanding, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Amy Front desk lead , Gestion de l’hôtel
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you had a great stay with us. We truly appreciate your feedback, and it means a lot to us, even if our reply a little delayed getting to you. We're always striving to provide the best possible experience for our guests, and it's wonderful to know we succeeded in making your stay memorable. We hope to welcome you back again soon!Warm regards,
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Amy Front desk lead , Gestion de l’hôtel
Dear Alejandro,Thank you for taking the time to leave us a review. We're grateful for your feedback and glad to hear that you had an overall satisfactory stay with us. We strive to provide a high-quality experience for all of our guests, and we're sorry to hear that we didn’t meet all of your expectations this time.If you have specific suggestions or areas where you feel we could improve, we would love to hear more. We take all feedback seriously and are committed to enhancing our service and facilities to ensure a better experience for future stays.We hope to welcome you back soon and have the opportunity to exceed your expectations.Best regards,
par un voyageur de Syracuse
Publié le 17 oct. 2024 sur Expedia
Room was nice. Breakfast was cold. Staff was rude
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Vick, Gestion de l’hôtel
Dear Stacey,Thank you for taking the time to share your experience with us. I’m glad to hear that you enjoyed your room, but I’m truly sorry to learn about your experience with our breakfast and the behavior of our staff.We strive to provide exceptional service, and your comments about the staff's rudeness are concerning. I would appreciate any details you can provide about the incident so we can address it appropriately and ensure it doesn’t happen again.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,VickGeneral ManagerCountry Inn & Suites
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Vick, Gestion de l’hôtel
Dear Joel,Thank you so much for your fantastic 10/10 review! We are absolutely delighted to hear that you had such a positive experience during your stay. Your feedback truly means a lot to us.We take great pride in providing a welcoming atmosphere and exceptional service, and it’s wonderful to know that our efforts resonated with you. If there’s anything specific that stood out during your stay—whether it was our amenities, the comfort of your room, or the friendliness of our staff—please feel free to share! Your insights are invaluable as we continually strive to enhance our guests’ experiences.We’re excited to welcome you back soon, and if there’s anything we can do to make your next visit even better, please let us know. Thank you again for your support!Warm regards,VickGeneral ManagerCountry Inn & Suites
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Advertised as an "airport" hotel, but does not offer an airport shuttle.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Vick, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We appreciate your honest assessment and apologize for any confusion regarding our airport shuttle service.Currently, our shuttle is temporarily located in Garage B due to ongoing upgrades. We understand how important this service is for our guests, and we’re working to ensure that it remains convenient and efficient.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. If there are any other concerns you’d like to discuss, please feel free to reach out.Warm regards,VickGeneral ManagerCountry Inn & Suites
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Vick, Gestion de l’hôtel
Dear Tonya,Thank you so much for your incredible 10/10 review! We are absolutely delighted to hear that you had such a positive experience during your stay.Your feedback means the world to us, and it’s rewarding to know that our team’s efforts have made a lasting impression. We strive to create a welcoming and comfortable environment for all our guests, and we’re thrilled to hear we achieved that for you.If there’s anything specific that you particularly enjoyed or any suggestions you might have for future visits, please don’t hesitate to share. We’re always looking for ways to enhance our guests’ experiences.We can’t wait to welcome you back on your next visit!Warm regards,VickGeneral ManagerCountry Inn & Suites
