Note fondée sur 469 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No-frills hotel
Publié le 12 oct. 2024 sur HotelsThe Garner is a very no-frills hotel. It reminded me of the Motel 6 concept. The room was clean. Expect the bare minimum of amenities. I had to ask for an ice bucket, cups, hand soap and hangers. Then there are ice machines on only 2 floors. It was supposedly updated, but looks unfinished. After I checked out, an additional "mystery charge" of $7.05 appeared on my credit card. The note with it said the hotel had a right to add additional charges. This should be stated up front and during the checkout process. The breakfast is adequate--breads, fruit, scrambled eggs and turkey sausage, a waffle maker, yogurt.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Gelo, Gestion de l’hôtel
Hi Cynthia,Thank you for sharing your thoughts on your stay with us. We’re glad to hear that you found the room clean, but we regret any inconvenience caused by the lack of readily available amenities. Please know that we provide 24/7 access to bean-to-cup coffee in the lobby and ice machines on select floors, with ice buckets available at the front desk for your convenience. We also apologize for the surprise charge and will work to make billing processes more transparent in the future. Your feedback is invaluable in helping us improve our guest experience.- The Staff at Garner Oklahoma City - Quail Springs
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Gelo, Gestion de l’hôtel
Hi Claribel,Thank you for your wonderful review! We're thrilled that you had a fantastic experience with us and found everything to your liking. It’s great to hear that you found the service welcoming and helpful. We look forward to hosting you again for another memorable stay!- The Staff at Garner Oklahoma City - Quail Springs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Gelo, Gestion de l’hôtel
Hi Bethanie,Thank you for your review! We’re happy to hear you had a positive experience with us. If there’s anything we can do to make your next stay even better, please let us know—we’re always looking to improve!- The Staff at Garner Oklahoma City - Quail Springs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The property, location and rooms were very nice.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Gelo, Gestion de l’hôtel
Hi Steven,Thank you for your kind words! We're glad you enjoyed the property, location, and rooms. Our team works hard to provide a welcoming experience, and it’s wonderful to hear that your stay was a positive one. We can’t wait to welcome you back for another great visit! Safe travels until then!- The Staff at Garner Oklahoma City - Quail Springs
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Gelo, Gestion de l’hôtel
Hi Gerald,Thank you for sharing your experience with us. We appreciate your stay and would love to hear any feedback or suggestions to help us improve. Please feel free to reach out to our office anytime. Thanks again!- The Staff at Garner Oklahoma City - Quail Springs
par un voyageur
Publié le 12 août 2024 sur Expedia
Check in was a mess. Pool water was very hot. My son tripped on an area next to the pool where a chair lift used to be that had a rusty pipe sticking out. The man at the front desk was not the least bit concerned about the blood around the pool or my son. We have multiple random charges that were charged without explanation and have yet to be refunded. Air conditioning stopped working during the night. Overall this was a horrible experience and would not recommend staying here.
Commentaires de Gestion de l’hôtel
13 août 2024 par Nash, Gestion de l’hôtel
Hi Vanessa, We're sorry to hear about your experience, especially regarding your son's injury and the issues with your stay. This is not the standard we strive for, and your concerns will be addressed with urgency. Thank you for bringing these matters to our attention.- The Staff at Garner Oklahoma City - Quail Springs
par un voyageur
Publié le 9 août 2024 sur Expedia
when we got there the room was nice and very comfortable the thing i didnt like there was so much chlorine in the pool mine and my daughters hair is ruined there is nothing i can do to make it get out its so bad and the swim suites been washed 3 times still smells like chlorine and the pool was super cloudy any way which i kinda thought there is to much chlorine but the kids were so excited to swim
Commentaires de Gestion de l’hôtel
11 août 2024 par Nash, Gestion de l’hôtel
Hi Kaeli,Thank you for sharing your experience. We're glad to hear the room was comfortable, but we're sorry to learn about the pool issue. Your feedback is important, and we'll be addressing this with our maintenance team to ensure the pool is properly balanced. If there's anything we can do to assist further, please don't hesitate to reach out.- The Staff at Garner Oklahoma City - Quail Springs
par un voyageur
Publié le 7 août 2024 sur Hotels
par un voyageur
Publié le 6 août 2024
No soap in the bathroom. No iron and the hairdryer did not work. Not enough parking and the lot was dark.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Garner Hotel Oklahoma City - Quail Springs, Gestion de l’hôtel
Hi KarmenThank you for your great review! We’re glad you had a pleasant stay and look forward to your next visit.- The Staff at Garner Hotel Oklahoma City - Quail Springs
