Note fondée sur 314 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,9 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juin 2024 sur Hotels
It is genuinely upsetting when you want to book a hotel with a pool or hot tub and when you get to the location the pool is under construction, or closed for maintenance. UPDATE YOUR LISTING. INFORM people. We just want to know. Also, the lady at the counter told me I could cancel my reservation and she would not process the payment, but my credit card was charged the full amount.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Bernadette, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6
par un voyageur
Publié le 21 mai 2024 sur Expedia
No one was at check-in desk. I had to knock on a closed door to get service. The room... Shower curtain had holes in it and mold. Bedsheets had holes, cigarette burns, and we hope to god it wasn't blood but a red stain. No phone in room to call front desk... When explained our concerns they bring by some wadded up sheets and didn't even offer to remake bed. The new sheets had holes in them as well... This place was completely atrocious and shame on expedia for allowing them to be on your site!!!!
Commentaires de Gestion de l’hôtel
23 mai 2024 par Manager, Gestion de l’hôtel
Hello Jeremy, I'm sorry to hear about your experience at our hotel. We appreciate your feedback and will address the concerns you've raised with our team. If you have any further questions or would like to discuss your stay in more detail, please don't hesitate to reach out to our management team. We value your input and hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 19 mai 2024 sur Expedia
Arrived at hotel to find 0 vacancies. Very upset
Commentaires de Gestion de l’hôtel
21 mai 2024 par Manager, Gestion de l’hôtel
Hello Michael, We apologize for any inconvenience you experienced during your stay. Please reach out to our management team directly to discuss your concerns further. Your feedback is valuable to us as we strive to improve our services for all guests.
par un voyageur
Publié le 11 mai 2024 sur Expedia
This property had no dog bags for dog doo. Had a small area for the animals to go. A lot of poop was not picked up. The room had a fridge no microwave, and we paid for a jacuzzi tub. No jacuzzi tub. The shower liner was covered in mold. We asked them not to come in for housekeeping and they still did. The sheets were dirty. I have pictures of the gross stains on the sheets etc- we used other stuff. The lamp shade was all broken. The room seemed bare and empty. The hall smelt of chemicals at night. The sink did not drain well. The dog at the front appeared aggressive. The pool was closed. The outside had trash all over. The back parking lot had homeless at night.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Manager, Gestion de l’hôtel
Hello Mariah, We appreciate your feedback and apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable environment for all guests and will address your concerns with our team. Please feel free to reach out to our management directly to discuss your experience in more detail.
par un voyageur
Publié le 8 mai 2024 sur Hotels
Really great for an affordable hotel
Commentaires de Gestion de l’hôtel
10 mai 2024 par Manager, Gestion de l’hôtel
Hello Gerhardt,We are delighted to hear that you found our hotel to be a great choice for your stay. Your positive feedback is truly appreciated. Should you have any further comments or suggestions, please feel free to reach out to us. Your satisfaction is our top priority.
par un voyageur
Publié le 27 avr. 2024 sur Expedia
Owner of property was a terrible person.
She kept a pit Bull that barked aggressively
As she through the key card at me..!
I specifically asked if I could park my 26 foot box truck
In the back of the property up against the fence.
She agreed…..Only to call me two hours later when I was getting ready for bed screaming at me on the phone to move my truck. or she was going to have it towed. Then set an armed security guard upstairs to tell me if I didn’t move it it would be towed. Armed security guard, Pitbulls. Complete Ghetto property with horrible management.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Manager, Gestion de l’hôtel
Hello Scott, We apologize for your experience and take feedback seriously. As guest safety is a priority, our policies are in place for the well-being of all guests. We encourage open communication with our team for any future concerns that may arise during your stay.
par un voyageur
Noisy hotel near freeway
Publié le 11 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
14 mars 2024 par Manager, Gestion de l’hôtel
Hello Manuel, We're sorry to hear your stay fell short of expectations. Please feel free to contact us with any feedback to help improve our services for future guests.
par un voyageur
Very bad !!!!!!
Publié le 11 févr. 2024 sur HotelsThe sheets and comforter had burnt stains in them. The heater did not work and it was below 40 degrees each night. The elevator did not work and. I was on the 3rd floor. No one was available to fix any of the issues
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Manager, Gestion de l’hôtel
Hello Riley, We apologize for any inconvenience you experienced during your stay. Our team strives to ensure a comfortable and enjoyable experience for all guests. We appreciate your feedback and will address these concerns with our team to ensure that they are resolved. Please feel free to reach out to our management team for further assistance with your concerns.
par un voyageur
Horroroso
Publié le 27 janv. 2024 sur HotelsFatal, sábanas y toallas con manchas, sábanas con agujeros. Ascensor roto, cerradura electrónica rota tenía que abrirte el personal del hotel la habitación. Ruidoso y viejo. Vamos solo le faltaban cucarachas para tener un 10/10 de donde no ir en mi vida
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Manager, Gestion de l’hôtel
Hello Andres,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We strive to provide the highest level of cleanliness and maintenance, and we regret that we fell short of meeting your expectations. We appreciate your input and will use it to make necessary improvements.
par un voyageur
Publié le 21 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Manager, Gestion de l’hôtel
Dear Guest,We are stoked to know that you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
