Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 nov. 2022 sur Expedia
Nice big rooms
par un voyageur
Publié le 21 nov. 2022 sur Expedia
tres prope mais le petit déjeuner laisse a désirer
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Mixed feelings.
The room was comfortable enough, quiet, and affordable.
But the toilet didn't flush for the first four days of my seven-day stay. Both staff and I had several goes with a plunger, to no avail. (I can't say I have ever needed to do that in a hotel room before.) They tried snaking it. No luck. Eventually they bought some mechanical device especially for this case and the problem was resolved...but only after four days of embarrassment and inconvenience.
They also twice told me that they would move me to another room as I was leaving in the morning, but when I got back in the evening, they said they were full and couldn't move me. I was stuck with that room and that toilet.
The freezer portion of the fridge had balled up so much ice that the door wouldn't close. To their credit, they promptly replaced it with a brand new one and cleaned up the puddle.
The bathtub drain wouldn't stay open so when I showered, it always felt like my feet were sharing old water with previous occupants. Eventually I shimmed it open with one of the plastic cups, which I smashed to fit.
If there is an elevator, I never found it.
Would I stay there again? Probably, but then I'm likely more tolerant of certain things than other people might be, or at least more price-constrained.
I slept well, my car and its contents were safe, and the laundry machines worked. But I have never spent so much time essentially sharing my room with hotel staff over mechanical problems.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The property had dead cockroaches in the entrance and the next morning was still there. They had problem with our expedia reservation. Couldn't find the room and proposed a worst one, then said credit card was declined and to call expedia when I had the receipt showing everything was fine and suddenly the room we had book was available. Wouldn't recommend.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sam, Gestion de l’hôtel
Dear VALERIE,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300.Sincerely,SAMGeneral ManagerSureStay Plus by Best Western Edmond
par un voyageur
Publié le 27 sept. 2024 sur Expedia
property appeared unkept, tub didn't drain, freezer in small fridge in room completely full of frost, breakfast pans empty both mornings during time it was supposed to be served; probably not a place I would choose to stay again.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sam, Gestion de l’hôtel
Dear Adreinne,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300.Sincerely,samGeneral ManagerSureStay Plus by Best Western Edmond
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Friendly staff and convenient location
par un voyageur
Publié le 24 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Expedia
when
i asked to have my bathroom cleaned as it was still dirty from the last person
i was told ok and when
i asked to get a plumber
i eas told ok so
i waited and nothing happened.
Found out the lady didn't speak english
Commentaires de Gestion de l’hôtel
18 sept. 2024 par sam, Gestion de l’hôtel
Dear colleen,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300.Sincerely,samGeneral ManagerSureStay Plus by Best Western Edmond
