Ratings based on 172 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
66% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Oct. 3, 2024 on Hotels
Comment from Hotel Management
Nov. 7, 2024 by Romina Rosas, Hotel Management
Dear Gordon,Thank you for posting online the global score regarding our property.We look forward to welcoming you again at the Grand Hotel Abi d' Oru.Kind regardsThe Management
5 out of 5
by A traveller

Posted Sep. 28, 2024 on Expedia
The staff were amazing, clean , the pool was kept clean and the staff there were very friendly, the beach was clean and the staff were very polite helpful and friendly, the food was amazing , housekeeping was great they kept the room clean .
Comment from Hotel Management
Sep. 29, 2024 by Guest Relation, Hotel Management
Dear Mr. Jamal,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Our staff takes great pride in delivering exceptional service, and we're so glad their professionalism and dedication made your experience memorable. From the cleanliness of the pool and beach to ensuring your room was spotless, our team is committed to providing top-quality service. We're especially happy to know that our friendliness and helpfulness left a positive impression. We look forward to welcoming you back and exceeding your expectations again! Warm regards, The Management
4 out of 5
by A traveller

Posted Sep. 20, 2024 on Expedia
We booked this hotel as it mentioned their private beach. However their beach is. It private and they share it with an adjoining beach club. It was very busy and not relaxing.
Comment from Hotel Management
Sep. 21, 2024 by Romina Rosas, Hotel Management
Dear Guest,Thank you for sharing your opinion with us. We are grateful you chose Hotel Abi d’Oru for your stay and appreciate all Guests comments.Based on your feedback, we would like to point out that we do have our own beach area exclusively reserved for our Guests, equipped with 120 umbrellas, next to another beach concession managed by a different company. Additionally, we also have 20 umbrellas by the pool, this will help us to meet always our Guests expectations.We regret if finding crowded the beach impacted somehow your experience and did not allow you to relax. This may have been due to the fact that, following several rainy days, many guests opted to visit the beach at the same time once the weather improved.Nonetheless, we sincerely appreciate your feedback and will take it into consideration as we work and explore options to increase the space on the beach to accommodate more umbrellas. We look forward to welcoming you again at Grand Hotel Abi d’Oru.Warm regards,The Management
5 out of 5
by A traveller

Posted Sep. 12, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by Guest Relation, Hotel Management
Dear Mr. Ryan,Thank you so much for your feedback!We look forward to welcoming you back soon for another wonderful stay!Best Regards,The Management
5 out of 5
by A traveller

Just fantastic

Posted Aug. 26, 2024 on Hotels
Amazing hotel, amazing service , friendly staff. Beautiful beach , tasty food and great views .
Comment from Hotel Management
Aug. 27, 2024 by Guest Relation, Hotel Management
Dear Hany,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our hotel, the service, and our friendly staff. We’re glad that the beach, food, and views made your stay special. We hope to welcome you back soon for another fantastic experience. See you soon!Best Regards,The Management
5 out of 5
by A traveller

Posted Aug. 20, 2024 on Expedia
Photographs do not do service to the hotel. It really is super nice.
Comment from Hotel Management
Aug. 22, 2024 by Guest Relation, Hotel Management
Dear Paula,We sincerely thank you for your feedback! We are delighted to hear that you enjoyed our hotel and that your expectations were exceeded. We’re pleased that you appreciated the beauty of our property, and we hope to welcome you back in the future.Best regards,The Management
4 out of 5
by A traveller

Posted Aug. 7, 2024 on Expedia
Very old machines in gym - rooms are very old and outdated for the pricing. Property has a bee issue - across all their restaurants - beautiful Beach however
Comment from Hotel Management
Aug. 11, 2024 by Guest Relation, Hotel Management
Dear Navid,Thank you for sharing your experience and for your positive comment about our beautiful beach, one of the most stunning on the coast.We would like to emphasize that our property is constantly committed to renewing and improving the environment to ensure the highest quality for our guests. In recent years, we have completed a significant renovation of our pool and many rooms, as indicated on our website, where you can also view the different room types available and choose the one that best suits your preferences.Regarding the gym equipment, we would like to inform you that all machines are from Tecno Gym and are annually serviced to ensure their optimal performance.Being surrounded by extensive green areas, insects and other wildlife are to be considered, especially bees, which are a protected species that improves the natural ecosystem of our property. In our Heritage these insects are emblematic, as the Resort’s name stands for “Golden Bee” and we are very proud of being a nest for their reproduction. We appreciate your feedback and will use it to continue improving our service. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations.Best regards,The Management
1 out of 5
by A traveller

Posted Jul. 27, 2024 on Expedia
Comment from Hotel Management
Aug. 3, 2024 by Guest Relation, Hotel Management
Dear Mr. Anil ,Thank you for taking the time to share your feedback but please allow us to better understand the reasons behind your blank review. More details would be highly appreciated to address any issues and take appropriate actions.Your satisfaction is our top priority, and we are committed to making improvements based on your input.We hope to hear from you pretty soon and to welcome you back once again!Regards,The Guest Relation Team
5 out of 5
by A traveller from Bethesda

Posted Jul. 7, 2024 on Expedia
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Comment from Hotel Management
Jul. 11, 2024 by Guest Relation, Hotel Management
Dear Gregory,Thank you for your feedback. We hope to welcome you back soon!Best regards,The Management
4 out of 5
by A traveller

Posted Jul. 5, 2024 on Expedia
Comment from Hotel Management
Jul. 6, 2024 by Guest Relation, Hotel Management
Dear Graham,Thank you for you feedback.We hope to welcome you back soon!Best regards,The Management