Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2022 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to post a nice rating of Hyatt Regency Greenwich. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Hoon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michael, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Greenwich.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Feel like vacation resort
Commentaires de Gestion de l’hôtel
28 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Galina, Thank you for your feedback! We are thrilled your stay at Hyatt Regency Greenwich felt like a vacation resort. It’s always our goal to create a relaxing and memorable experience for our guests. We’re glad you enjoyed your time with us, and we look forward to welcoming you back for another refreshing getaway.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Convenient. Central location. Can’t wait until construction is finished
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Mark, Thank you for your heartfelt review! We are delighted that Hyatt Regency Greenwich has maintained its charm while undergoing renovations. Your continued loyalty since the 1990s has meant so much to us. We look forward to welcoming you back soon for another memorable stay!Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
The best hotel I Greenwich for decades.
Publié le 26 sept. 2024 sur HotelsI have been going to this hotel since at least the 1990s. They have renovated without losing the charm I remember from my childhood. I will be back soon.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Andrew, Thank you for your heartfelt review! We’re delighted to hear that Hyatt Regency Greenwich has maintained its charm while undergoing renovations. Your continued loyalty since the 1990s has meant so much to us. We look forward to welcoming you back soon for another memorable stay!Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Upgraded hotel lobby with most rooms upgraded as well. Really nice
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Megan, Thank you for your kind words. We are thrilled you appreciated the upgraded lobby and the enhancements made to most rooms at Hyatt Regency Greenwich. It's our goal to provide a refreshed and comfortable experience for our guests, and we look forward to welcoming you back for another enjoyable stay.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The common area/atrium was lovely. Room was tired and worn. A restaurant choice for breakfast would be available. Charge for parking is ridiculous/ include in room price as seems cheap for a good hotel.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Diane, Thank you for your feedback! We are glad you enjoyed the lovely atrium at Hyatt Regency Greenwich. We appreciate your comments about the room and parking fees, as they help us improve. Your insights are valuable, and we hope to welcome you back for a more satisfying experience in the future!Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Donald, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Greenwich. We hope to have the pleasure of doing so again on your next visit to New York City.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Wrong room, overcharged
Publié le 15 sept. 2024 sur HotelsWe booked a room with two beds and paid extra for an atrium view. We were first put into a room with 1 bed, then we were corrected to a room with two beds but no view. It was fine but we overpaid for a room we didn't get, we should be refunded something. And the app (hotels.com) charged us a $10 surcharge for parking and another $10 for breakfast, but no breakfast was provided and parking was complimentary. Seemed like the booking app and hotel weren't communicating at all. Bad user experience. Hotel is fine, some rooms are nice and redone (our first, wrong room) and some are old and basic (the 2nd room we stayed in).
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Russell, Thank you for bringing these concerns to our attention. We sincerely apologize for the confusion and inconvenience regarding your room type and view, as well as the discrepancies with the booking app charges. It’s clear that we missed the mark, and we understand your frustration. We are committed to addressing these issues with our team to enhance communication and ensure a better experience moving forward. Please reach out to us directly so we can discuss a suitable resolution and make things right. We value your feedback and hope to have the opportunity to provide you with a more seamless stay in the future.Warm regards, Sherry Hicks-BucklesGeneral Manager
