Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2022 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to post a nice rating of Hyatt Regency Greenwich. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Susan, We are delighted you enjoyed your stay at Hyatt Regency Greenwich. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Been staying here for years, maybe my next visit the hotel will finally be up and running? parking lot was being paved / hassle...no late night food options. Ideal setting for the event being held.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Donna, We're grateful for your continued loyalty to Hyatt Regency Greenwich over the years! It's wonderful to know our location remains ideal for your event. We apologize for any inconvenience caused by the paving and truly appreciate your patience as we work to enhance the guest experience. Your feedback is invaluable, and we look forward to welcoming you back for a more seamless stay soon!Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Stay was amazing… went to the front desk to ask for some utensils they advise me someone would bring it to my room & I never received it.
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Dear Tomica,Thank you for your feedback on Hyatt Regency Greenwich. We Are pleased to hear you enjoyed your stay. We apologize for the oversight regarding the kitchen amenities and will address this with our team to improve our service. We hope to welcome you back and provide a flawless experience.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Incredible place! Still going through remodeling, but impressive non the less. Every employee I met was super helpful and friendly.
Great food and atmosphere at the bar.
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Pete, Thank you for your excellent feedback! We are glad you enjoyed your stay at Hyatt Regency Greenwich and found the atmosphere and service impressive despite the ongoing remodeling. It’s great that our staff made a positive impact, and we look forward to welcoming you back for an even better experience.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Ashley, We are thrilled you had an excellent stay at Hyatt Regency Greenwich, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur de Albrightsville
Publié le 16 août 2024 sur Expedia
Property and rooms need an uograde
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear Vasilios, Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We regret that the condition of the property and rooms did not meet your expectations. Please know that your comments are important to us, and we will share them with our team as we continuously improve our facilities. We hope to welcome you back in the future with an enhanced experience.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Only upon booking this hotel was I notified is the construction. The debris and smell from such caused discomfort and flare ups of personal health concerns for myself and young children. The noise was heard from construction. The room was dirty, hairs and dirt found in the bathroom and dirty cups found sitting outside the room for over a day. In addition, parking cost an additional fee. I am seeking a refund and will not be staying at this hotel again.
Commentaires de Gestion de l’hôtel
15 août 2024 par General Manager, Gestion de l’hôtel
Dear Jessica, Thank you for bringing these issues to our attention. We sincerely apologize for the discomfort you and your family experienced due to the construction and the cleanliness of your room. We understand how these concerns impacted your stay and regret any inconvenience caused. While we strive to provide a comfortable environment, we regret that we fell short of your expectations. Please know that your feedback has been shared with our team to prevent similar issues in the future. We would appreciate the opportunity to regain your trust and offer a more positive experience should you choose to stay with us again.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Needs uplift and for the money not worth it
Commentaires de Gestion de l’hôtel
13 août 2024 par General Manager, Gestion de l’hôtel
Dear Ann, Thank you for sharing your feedback. We regret that your recent stay did not meet your expectations. We understand that you feel the property needs an uplift, and we appreciate your comments on value. Your insights are crucial as we work to enhance our facilities and services. We are committed to improving our guests' experiences and hope you might consider staying with us again to see these improvements.Warm regards, Sherry Hicks-BucklesGeneral Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Heavy construction noise from 4th floor that came right through to our room on the 3rd floor.
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear Milagros R. Thank you for sharing your feedback. We understand that the noise from ongoing renovations can be disruptive, and we appreciate your understanding as we work on enhancements to improve our facilities. Our team is committed to ensuring that your experience is as comfortable as possible, and we regret any inconvenience you encounter. We hope you’ll have the chance to revisit us soon for a more seamless stay. Your patience is greatly valued.Warm regards, Sherry Hicks-BucklesGeneral Manager
