Note fondée sur 277 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Thomas,We are very pleased to hear that you had a wonderful stay with us! Please feel free to contact us directly if you have any further comments or suggestions.
par un voyageur
Not likely to return
Publié le 27 août 2024 sur HotelsWe arrived at this hotel at 8:36 PM. To be told the hot tub and pool closed at each 30 p.m. when the signs clearly indicated the pool was to be open till 10 as well as the hot tub. When checking in hubby noticed several younger family members of what we presume was the person working at the front desk his family. When checking out the following morning we inquired with the person at the front desk as to why the pool was closed at 8:30 when the signs on the door stated 10 PM? He replied it was not closed. It was open till 10 PM. We informed him that it was not we were told it was closed question. When we inquired if we should inform corporate, he said no he would make sure that we were reimbursed for part of our stay. We shall see if that happens. Would I return to this facility? No, not after such pathetic service. As well was cereal only or cup of yoghurt or a small sandwich no toast to go with The cereal. Chairs had not even been taken down from the tables. We went for breakfast at 8 o’clock. Everything was still folded up as if they were not ready for business.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Herman,We are sorry to hear about your experience with our pool hours and breakfast service. We strive to ensure our facilities are accurate and available for our guests. Your feedback has been noted for further review with our team. We appreciate your time in bringing these matters to our attention and hope to improve for future guests' experiences.
par un voyageur
Publié le 23 août 2024 sur Expedia
My kids and I weren't allowed to get into the pool.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Ashley,We regret to learn of the pool access issue you experienced. Please know that rules and restrictions are in place to ensure all guests' safety and enjoyment during their stay. We appreciate your understanding and hope you had a pleasant time otherwise.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Laquinta,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
The "Hot" tub was luke warm at best.
The Television in the room comes on, but there was no service.
There were no "pool" towels.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Richard, We appreciate your feedback regarding the hot tub temperature and television service. Please note that our team is always working to ensure our amenities are functioning correctly for all guests. We apologize for any inconvenience caused by the lack of pool towels during your stay. Your comments will be shared with the appropriate departments for further review and improvement.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Earl,We're thrilled to hear that you had an exceptional stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Joseph,We are delighted to hear that you had a fantastic stay at our hotel! We strive to provide exceptional experiences for all our guests and are thrilled that we met your expectations. We look forward to welcoming you back soon for another memorable stay!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello John,We appreciate you choosing our hotel for your stay and we hope you had an enjoyable experience. Please feel free to reach out to us directly with any feedback you may have so we can address any concerns. We value your input and aim to continuously improve our services.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Room was supposed to be accessible. The shower was a joke had no mount for the shower head.
We were supposed to be in a non-smoking room, but the entire hotel smelled like smoke.
Advertised breakfast, but all they had to offer was cold cereal.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We apologize for the inconveniences you experienced during your stay. Guest feedback is valuable for us to improve our services. For any further concerns, please reach out to our management team directly for assistance.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Sherry,We are amused to hear you had a perfect stay with us! We look forward to welcoming you back soon for another amazing experience.
