Note fondée sur 287 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
My room smelled like a sewer leak. The solution from the front desk, a half used bottle of air-freshener. I doubt I’ll ever go back to Olney but if I do, I’ll be booking at the Best Western. It’s only 0.3mi down the road, and is worlds better than the Super8.
Commentaires de Gestion de l’hôtel
16 nov. 2024 par Manager, Gestion de l’hôtel
Hello Andrew, We are sorry to hear about your experience at our hotel and appreciate your feedback. We always strive to ensure all guest concerns are addressed promptly and appropriately. We will share your comments with our team for further improvement. We hope you give us another chance in the future.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Room was dirty, sheets and pillows had stains on them
Commentaires de Gestion de l’hôtel
16 nov. 2024 par Manager, Gestion de l’hôtel
Hello Jason, We appreciate your feedback and apologize for any inconvenience caused during your stay. Please rest assured that we have shared your comments with our housekeeping team for their review and attention. Our guests' comfort and satisfaction are our top priorities, and we strive to address all concerns promptly. Your experience falls short of our high standards, and we will take the necessary steps to prevent such instances in the future.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
didn't like it at all. reserved a room for 1 king size bed standard and got a 2 bed queen when I arrived. entered in and found out that the bathroom door won't close all the way, bathtub leaks and it stinks. what's worse is once i settled in, the TV doesn't work. I paid for all amenities that come with it and find out this? asked why, and they said that the painters broke it and won't be fixed until Monday. this was Saturday. asked about a discount since they didn't tell me they don't have TV service right now and was told to aak the owner who wouldn't be here until late Sunday. I'm leaving early tomorrow, before he arrives. rather go to the one that has bed bugs than stay here again!!! or better yet, sleep in my car!!!
Commentaires de Gestion de l’hôtel
16 nov. 2024 par Manager, Gestion de l’hôtel
Hello Lonnie, We apologize for the inconveniences you experienced during your stay. Our team strives to accommodate room requests but cannot guarantee bed types. We aim to address maintenance issues promptly, and we regret any disruption this caused. Please feel free to reach out to management directly for further assistance.
par un voyageur
Publié le 5 juill. 2024 sur Expedia
They need a little help with breakfast.
It wasn't the best and wasn't really edible.
We stayed during construction
Commentaires de Gestion de l’hôtel
16 nov. 2024 par Manager, Gestion de l’hôtel
Hello Dianna, We appreciate your feedback regarding breakfast and apologize for any inconvenience caused during our construction period. Your comments will be shared with the relevant departments for further review. Please feel free to reach out to our management team directly to discuss your experience in more detail.
par un voyageur
Publié le 4 juill. 2024 sur Expedia
Property under construction. Entire owner family sitting outside at entrance talking loudly. No staff in the morning
Commentaires de Gestion de l’hôtel
16 nov. 2024 par Manager, Gestion de l’hôtel
Hello Jim, We appreciate your feedback and regret any inconvenience caused. We strive to create a peaceful atmosphere despite ongoing improvements. Guest satisfaction is our priority and we assure you that your concerns will be addressed appropriately. Please reach out to management for further assistance.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Smelled like a cigar lounge and paint fumes. Air didn’t work in room. Refrigerator broken and leaking on floor.
par un voyageur
Publié le 22 juin 2024 sur Hotels
par un voyageur de Fort Myers
Publié le 16 juin 2024 sur Expedia
The property has new owners and is under renovation. Not quite ready for guests yet in my opinion. My room was ok.
par un voyageur
Publié le 26 mai 2024 sur Expedia
This property is currently under renovation. We have stayed here numerous times. Hoping that the changes will be good for it.
par un voyageur
Disappointed
Publié le 17 mai 2024 sur HotelsComputer was down on check-in. Bed spread looked like it had someone standing on it to work on the ceiling. Toilet didn't fill upon flush, Front desk notified and upon return to room toilet appeared to be working but running. Had to manually take the lid off to jiggle the float to get toilet to shut off. I had to perform this for my 4 day stay. Half the electrical plugs actually worked in the room. The end table lights did'n work.The TV remote was cracked and a piece of it missing, My stay required late nights and maid and hotel workers often heard in loud conversation or working very early in the morning...
