Note fondée sur 710 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2019 sur Expedia
par un voyageur
Ok for a night sleepover
Publié le 10 août 2024 sur HotelsWell located, quiet place, but carpet inside room was heavily stained, looked dirty, not healthy
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management , Gestion de l’hôtel
Dear gabriel, Thank you for your feedback. We’re glad you found our location convenient and appreciated the quiet atmosphere. However, we’re sorry to hear about the condition of the carpet in your room. This is not reflective of our cleanliness standards, and we are addressing this issue with our housekeeping team to ensure improvements. We appreciate you bringing this to our attention and hope to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
Staff was great, nice and helpful
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur
Publié le 4 août 2024 sur Expedia
Property clean, staff good.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Carol, Thank you for your feedback. We’re pleased to hear that you found the property clean and our staff attentive. Your satisfaction is important to us, and we are glad we could meet your expectations. We look forward to welcoming you back to Extended Stay America and providing an even better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Publié le 20 juill. 2024 sur Expedia
par un voyageur de Lake Stevens
Publié le 19 juill. 2024 sur Expedia
the place is neat and quiet, very near to I-5 but no cups, plastic spoon and forks, no coffee maker if you’re leaving early, did not have the chance to eat the free breakfast as I had to leave early.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Scary and dirty hotel! This hotel houses transients. At the entrance 2 women were beating each other up and I told the front desk who proclaimed ' they do that all the time' Hallways full of litter, carpets stained, odor in room and the worst part was a skinny 5 inch mattress on a wire frame with no box spring. This hotel is not safe!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear verena, Thank you for your review. We deeply regret the unacceptable conditions you encountered and the distressing incidents you witnessed. This is not reflective of our standards. We are urgently addressing these issues with our management and staff to ensure the safety and cleanliness of our hotel. Your feedback is critical in helping us improve. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 13 juill. 2024 sur Expedia
The room reeked of cat urine so much that we had to go buy deodorizer and a candle. You can tell that it was cleaned and the floors looked new, but it still smelled. The refrigerator never worked. The staff was very nice, but the room was difficult to be in, and the refrigerator negated staying in a room with a kitchen.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Darwin, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously, and we regret that your room did not meet our usual standards. Your comments about the cat urine odor and the refrigerator issue have been noted and will be addressed with our housekeeping and maintenance teams. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management
