Ratings based on 908 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.9 Service & staff
3.1 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from OLYMPIA
Posted Nov. 12, 2024
DO NOT STAY HERE. The property is run down, my room looked nothing like the photos. My shower was not cleaned as it had someone else's hair in it (yuck) BUT THE WORST PART. I checked in for a weekend job I was doing, had 15 to take a shower and get to my job at 5pm, noticed condition was not great but had no time, returned exhausted at midnight. Decided to NOT park in the hotel lot as I observed a few shady people lurking around in the lot, not to mention 2 separate cars that looked like the people in them were not guest and were just doing odd things at 12:05 am , on drugs comes to mind. Then exiting elevator on my floor I could hear loud conversations coming from multiple rooms. I walked to the end of the hall and at least 3 rooms had over 5 or 6 separate voices in them at minimum. This included the room next to mine which I had a connecting door with. Very loud , lots of people. I had to get up early for another full day and needed sleep so this was really not ok. I grabbed my stuff and went to front desk and informed him I could not stay here and why. He asked if I did not feel safe, I said I dont feel like this is a hotel, are you housing homeless? he replied no BUT, they get gov debit cards and one will rent a room and several will crash in it. I dont know if this is the case but I would guess it is. I left went to the Hilton where the front desk guy said on that place is in bad shape we get a lot of people coming over . I contacted Red Lion , no refund to bad.
Comment from Hotel Management
Nov. 12, 2024 by W, Hotel Management
We are sorry to hear that you didn't have a good time with us during your recent visit. It's always our goal to ensure that our guests have a comfortable stay, so we are sorry to hear about any disappointment in the accommodations and service that you received during your visit. We will be sure to discuss all of your comments internally and make improvements where necessary. Should you wish to discuss your experience with us further, we encourage you to reach out to us offline. Thank you, and we hope to see you again in the future.
by A traveller from SPANAWAY
Posted Oct. 27, 2024
Conveniently located
Comment from Hotel Management
Oct. 28, 2024 by W, Hotel Management
Hello Nicholl, Thank you for your review.Hope to see you after our renovations.
by A traveller
Posted Oct. 1, 2024 on Hotels
Comment from Hotel Management
Oct. 1, 2024 by W, Hotel Management
Hello Matthew, Thank you for your review. Hope to see you after our renovations.
by A traveller
Posted Sep. 29, 2024 on Expedia
Aged, but no issues. Quiet stay
Comment from Hotel Management
Sep. 30, 2024 by Manny, Hotel Management
Hello, Michael. Thank you for taking the time to leave a review. We are please to see you enjoyed your stay here. We hope to see you again soon.
by A traveller
Posted Sep. 28, 2024 on Expedia
The employee was a nice guy (William) however the room was very old and the bathtub had cracks everywhere in the bottom, and there was no drain stopper. We asked for another room and we're told that there were no more rooms. We were supposed to have a king suite, and were given a king room instead (like we wouldn't notice,) the water in the shower was hot then cold then scolding hot then cold
Comment from Hotel Management
Sep. 30, 2024 by W, Hotel Management
Hello Rich, Thank you for your review. Hope to see you after our renovations.
by A traveller
Posted Sep. 27, 2024 on Expedia
All carpet - halls & rooms, was filthy. Hallways need painting - very grubby looking. Homeless people everywhere, along with drug deals. The first room they sent me to had Hot water running in the bathtub & I couldn't turn off. Went back to desk & they gave me another room. I asked if it had been reported before & he said 'yes', but they couldn't afford the plumber for one room, they were waiting for a bunch of them to need service before calling them.
Comment from Hotel Management
Sep. 28, 2024 by W, Hotel Management
Hello Virginia, Thank you for your review. Hope to see you again after the renovation.
by A traveller
Posted Sep. 27, 2024 on Hotels
Comment from Hotel Management
Sep. 27, 2024 by W, Hotel Management
Hello Mararet, Thank you for your review. We hope to see you again after our renovations.
by A traveller
Posted Sep. 26, 2024 on Expedia
Musty, crusty, dusty, water damage, people living there full time. It was like a slum. Odors, noise, broken toilet, the whole shabang. What a nightmare.
Great location!
Comment from Hotel Management
Sep. 26, 2024 by W, Hotel Management
Hello Ryder, Thank you for your review. Hope to see you again after our renovations
by A traveller
Posted Sep. 25, 2024 on Hotels
Forty years ago I stayed at Red Lions around the country, so I had high expectations. The facility was run down. While clean, the shower had simply been whitewashed (with paint on the chair in the living area). The towels were very thin and small, whereas the pillows on the bed were enormous and heavy. The temperature in the room was not easily controlled and all ice machines were out of order. Very sad.
Comment from Hotel Management
Sep. 26, 2024 by CT, Hotel Management
Hello and thank you for your review. Hope to see you again after our renovations.
by A traveller
Posted Sep. 24, 2024 on Expedia
Old, dingy hotel. Does NOT look like the photos. Homeless in front and inside the building. The room next to me at the end of a dark hallway had door handle and lock removed, but padlocked. Just super creepy, stinky and old. The only reason i didnt leave is because it was late at night.
Comment from Hotel Management
Sep. 24, 2024 by W, Hotel Management
Hello Victoria, Thank you for your review. Hope to see you after our renovations.
